Casa Puente Hotel Boutique

The service at this hotel cannot be beat. Also, it is very secure. The breakfast will fuel you for a day of sights. The decor is beautiful. The gate and the main door lock. Someone is always aware when you come and go to unlock them. Any need I had was attended to promptly.

Great hotel at the top of the tourist hills region. Renovated house with 14 individually designed rooms each with private bathroom. The towels and bedding was clean, bed ok for a one night stay. No AC but windows brought in a nice breeze. Great location as it is close to the restaurants, funiculars. Also has an amazing pool with an awesome view. Breakfast was included and bonus with free parking. The reception was great and really helpful and told us the history about the house. Lots of modern artwork in the house.

This is definitely a unique hotel. The rooms could use a little attention as they appear to be in need of a refresh. The staff is absolutely amazing and very accommodating. The shower in our room was clogged so they immediately offered us an upgrade. You must ask to have your room made up and for fresh towels and toilet paper. They are not replenished with regular housekeeping. Breakfast was basic and not very generous, although the staff was quick to accommodate request for extra eggs and toast. All in all a good stay. The hotel offers free and secure parking which was a real bonus.

Reservé vía web (servicio de paxer) y dado que en su información decía que para modificaciones debería contactar directamente al hotel, fue lo que hice, ya que por fuerza mayor no iba a poder llegar la primera noche. En la llamada telefónica (tal como indica paxer en la reserva) me confirman que la reserva queda confirmada para el día siguiente y que debía cancelar al llegar al establecimiento. El día del arribo, me indican que la reserva no la habían modificado, si no que la habían cancelado ya que no se había pagado antes, contraviniendo expresamente lo indicado por la recepción. No hubo solución, ni disculpas, solo se limitaron a decir que "el sistema" canceló reserva. Me quedé sin explicación y con mi familia sin alojamiento, aún cuando yo había cumplido con lo indicado por el hotel. Lamentable la irresponsabilidad y poca seriedad de un hotel como este. No es confiable hacer una reserva o seguir lo que ellos mismos indican, no se recomienda reservar ni alojar con ellos. Demasiado riesgo para una ciudad pequeña, con poca oferta. Un desastre.