Premier Inn Abingdon (A34)

We have stayed at many premier inn hotels This was by far the most friendly one we have seen, Maggie was wonderful in the mornings..I took off one star because it wasn’t the cleanest we have seen.. But overall we had another lovely stay! Thank you

Excellent service all round. All the staff we encountered were so helpful and friendly. I had accidentally double booked and the lady on reception sorted it all out for us - I was so grateful. The room was comfortable, clean and we could adjust the temperature to our liking (we like to sleep in a cool room). The breakfast was great and really good value especially with the kids eating free. Very pleased with everything. Google maps needs to be updated with the new location which is a short distance from the old one.

We previously stayed at this Premier Inn in December 2023 and had enjoyed the stay. I booked this break a few months ago and recently was shocked to read the negative reviews on Trip Advisor. This made me a bit anxious about what to expect. On arrival there was a queue to check in. We didn’t use the self check in machines as we wanted to request a quietly situated room. The hotel was fully booked so we were given a room overlooking the road but it wasn’t too noisy at night. The manager helpfully gave me the direct number for the hotel so that I can request a room at the rear next time. We stayed in a Premier Plus room, which was clean and well appointed. We had booked breakfast, which was excellent. Terrie, the chef regularly topped up the hot food and she warmed some pastries for me. When there was a problem with the coffee machine Sanaa from Front of House quickly sorted it. Contrary to previous reviews we would recommend this Premier Inn and wouldn’t hesitate to book again.

Met by Clare when we checked in who was friendly and welcoming and helped with the check-in machine. Had a lovely meal in the restaurant and we're waited on by Clare and Vicky who were both very helpful friendly and obliging. We have been here several times now since this opened and we have come to appreciate just how hard the staff here work.

Premier room was everything we could have asked for. Lovely, comfy bed. Whole room spotless, with side chair and footstool, which looked new. Shower room large and clean. Iron/ironing board available. Ample storage space and plenty of tea and coffee.

Reviews of this place are all on the same pattern. Bad service. Lack of knowledge. Lack of cleanliness. Seated for dinner and wait ages for service. Due to staff talking and not interacting with customers. Ended up going to bar to order food only for staff saying they was on a break hence why they never come to table. Oh even tho they sat a few tables down talking to kitchen staff. Previously stayed here and same problem. Maybe customer training don't exist in this company