Premier Inn Trowbridge

The hotel looks shabby from outside, but I was pleasantly surprised once inside. The bedrooms were clean and well equipped. The toiletries were very nice. The little Green and Blacks chocolates were a lovely touch. The bed was huge and very comfortable indeed. I thought it would be noisy at night but it was very quiet so the sound proofing must be excellent. I cannot tell you how good the service was from Jimmy. He was excellent and made the night before a family funeral, bearable. Thank you Jimmy for looking after us all so well.

We stayed at Premier Inn Trowbridge for a Friday-Monday birthday trip. We were visiting Longleat over the weekend, and this particular Premier Inn was the cheapest and best placed option for this attraction. You have lots of restaurants to choose from and also a supermarket right outside, so you have everything you may need without having to drive. That being said, you won't want to go to any of the other restaurants as the staff and food in the in-house restaurant were great! We ate here 2 out of the 3 nights, and wish we had done so on the other night too. All the staff we encountered throughout our stay were warm, friendly, chatty and helpful. They all really stood out to us. We stayed in a Premier Plus room on the top floor, which was well-equipped with water, premium tea, coffee machine, chocolate and a small fridge. The bathroom had a big bath and nice rainfall shower. It was nice having so many seating options in the room too! There were a couple of downsides to the room: one was that there appeared to be some unknown bodily fluids on the bed frame and wall by the bed, which were slightly concerning. The second was that the side of the bath was quite high compared to normal baths, so it was a bit difficult to get in and out of the shower as a shorter person. Lastly, there was quite a bit of noise coming from the roof on a couple of the nights of our stay, but when we looked on the satellite view on a map, it appears that there are some plant units right above the room we were in - so I suppose it cannot be helped. Back to the staff, they were so friendly and keen to help in any way they could. It was so nice to see a smiling, happy face at breakfast in the morning, it made the atmosphere in the public areas of the hotel much nicer. They were chatting to customers about their plans and seemed genuinely interested and gave tips about other things to do in the area. This stay was by far the best stay we have had in any Premier Inn. I think other Premier Inn hotels should strive to be like the Trowbridge hotel. We would definitely be choosing this hotel if we were staying in the area again.

The Trowbridge Premier inn was in the centre with everything within a close vicinity. Shops, eateries, supermarkets, cinema, local park, river walks and close to the Avon and Kennet canal tow path. The room was comfortable, clean and equipped with tea/coffee, etc, as expected. The staff on reception were helpful and friendly, the validation for the car park for the duration of the stay was an extra bonus. There was an abundance of cooked and continental breakfast which we all enjoyed. The restaurant and kitchen staff at breakfast time were efficient in keeping everything clean,tidy and topped up. Would love to return in the future. One of the best I've stayed at. Thank you Premier inn Trowbridge.

5/5 had a fantastic stay from the minute we booked in. We were greeted by Kayleigh, such a welcoming friendly young lady so professional with a bubbly personality, We met kayleigh again when we went for our meal spoke to shiella too, we have food preferences which were catered for by Jess. Everyone of the staff were helpful friendly and a pleasure to meet. The following morning we were greeted by a lovely man for breakfast (so sorry I didn't catch his name) we will definitely come back here,

Great welcome and explanation of parking, smooth check in. Always a comfy bed! Lovely breakfast, good service from staff offering us take away pastries. Clean hotel with vending machine if you needed anything. Was quiet overnight even though near shops etc.

It was a large clean room with useful extras like a hairdryer, spare towels, writing desk - and even a chaise lounge. The staff were lovely. My main issue was the sealed windows in the room and resulting unpleasant musty smell. I had to rely on the aircon / heater to refresh the air. The basic WiFi was ok but buffering at times. A few more vegan options on the menu would be an improvement. Overall though, a reasonable, if pricey, hotel in a great central location.