Location is good with a beautiful view. Just a heads up bring your own slipper and dental kit and drinking water because they don’t have complimentary of such. Overall we had a great sleep and we enjoyed our stay.
Service was excellent. Check in/out was a breeze. Extremely accommodating. Pet friendly.
Convenient location near the highway.
Many options to choose from for breakfast. All in all it was a great stay.
My family and I arrived around 330AM on a Friday night/Saturday morning.
Service: 4/5
The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work.
Rooms: 3/5
Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay.
Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.
Relatively good location, within 10-15 minutes walking distance to a lot of good restaurants. Safe at night, about 10 minutes walk to red line.
Service from staff were friendly, felt welcomed.
Property rooms are dated, old carpet, stains on walls and dirt on bathroom floor.
Bed and pillows were comfortable.
For the price I paid, I find it was a reasonable option for an overnight stay at Chicago.
Staff is wonderful. Hotel has been updated but still shows a little wear. Pool is lovely. In our room we Noticed a brown stain on rug near table. Also noted on our last morning there that the sheet in one area had a yellow hue. Odd. We were busy so we didn’t notify staff until after we left. That said, I did notify and they were responsive. Location on Michigan is awesome. Easy to walk to restaurants, train, etc.
Location was fab.
Rooms are outdated but very spacious to other cities. I appreciate the Hilton Honour team being readily accessible by text which made things very convenient. I would recommend this place to my friends visiting Chicago.
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