Find 4 stjerner hoteller i Benito Juárez

I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.

It's a nice place, convenient if you need to go to the airport the next day, we stayed at the hotel just one day. The service was marvelous, very polite and open to help us. The check in was at 3pm but our room was ready around 1:30 so it was perfect for us. You can go by walk to several places, coffee shops, restaurants and plaza las Américas. My only problem was the humidity, the room didn't smell good but it was clean, I think it's an humidity issue.

To start with, this wasn’t my first trip to Cancún, and I’d stayed at a few hotels there before—I’m talking about budget options that were still in good locations. This time, I chose Crystal Cancún; it was much more expensive than the other hotels, even though the difference in location wasn’t that significant. For some reason, when I booked the hotel, (Trip.com) it was listed as all-inclusive, but it turned out not to be. Upon arrival, the hotel asked me to pay an additional $600 USD for the all-inclusive package for 3 nights. The room I was staying in had a door leading to the neighboring room where other people were staying. It was open. There was absolutely no soundproofing. The window facing the street didn’t close tightly, so you could hear everything. But I’d like to give a special thanks to the staff and the housekeeping team. The service was excellent.