Find 4 stjerner hoteller i Nord

位置很好，但衛生不太好。一進房就有蚊，之後還發現有蜘蛛😢浴室設計十分奇怪，沒有任何浴屏及浴簾不是幹濕分離。已在trip .com　平台訂了很多酒店，是體驗最差的一間。加上連續兩間酒店平台也沒有按照預定remark通知酒店要開梳化床，酒店根本沒有預備，幸好酒店還算動作快，只耽誤了約15分鐘時間，看似小事但體驗感是真的差。

We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered. Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails.

The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?

*Hotel rooms are very old compared to other Novotels! * Reservation was made with the child, but they did not prepare the sofa bed. They prepare it in other novotels. *They charged breakfast for the child! Normally the children should be free in Novotels!! I paid 18€ extra!!