위치, 시설 좋음. 객실 넓고 깨끗함. 조식은 비슷한 여러 호텔중 최고 수준. 그러나 예약관리가 제대로 안됨. 호텔측에서 예약 정보를 못찾아 체크인이 지연됨. 배정된 방에 갔더니 다른 사람들이 이미 자고 있고, 새로운 객실을 받는 것도 즉각 이루어 지지 않음. 직원들은 이에 대해 사과하였고 친절히 문제를 해결하고자 하였으나, 예약 관리 프로세스 개선이 필요함
I was very impressed by the beautiful warm and inviting feeling as I entered your lobby. The lady at the check-in desk was very friendly and helpful, with her warm smile. Our room was sparkling clean and cozy. I especially liked the electric window shades. The beds were very comfortable. I liked the walk-in shower but think that the towels should have been hung closer to the shower rather than across the room, which was inconvenient. The breakfast was out of this world, the best I have seen in a long time, with its great variety of items on its menu to suit anyone's taste. The coffee was delicious, freshly ground. When we checked out, the lady enrolled me in the IHG program, and recommended a park nearby for us to visit, and we enjoyed spending the morning there. I was very pleased with my visit to this hotel, and we will definitely consider staying here again on a future visit to Salt Lake City. I would definitely recommend this hotel to anyone visiting Salt Lake City for its location, reasonable price, and superb customer service down to the smallest detail!