Jaz Tour Khalef

風景宜人，酒店服務好，飯好吃

Hôtel correct mais sa mérite pas 5 etoile j’étais déçus de mon expérience… Points négatifs : Petit souci à l’entrée : pas de lit bébé chambre pas conforme à la réservation ! Bruit de Frigo à la chambre qui empêche de dormir Travaux de bâtiment côté jardin …! Points positifs personnel très gentille et serviable Petit déjeuner copieux Bien sécurisé et bien situé

The location of the hotel is right access to all transport links , very clean and friendly hotel . Pay the little bit extra and treat yourself to quality hotel and service The food choices is very good and choice of drinks at the bar Never ask hotel for taxi wal to main gate and make sure you ask the price before getting in. Max 10 D to main part of Sousse Near to the beach next swimming pools. Free massage if ask at reception Total value for money out of season

For the most part, JAZ Tour Khalef is a beautiful hotel and a wonderful place to stay, however there are a few markers that tar its 5* rating. Let's start with the positives. The staff obviously take great pride in their work and that is reflected in the aesthetics and cleanliness of the foyer, as well as the attitude of the staff. The marble floors are polished daily and throughout my stay, I did not see any dust, which is remarkable given the size of the property. The staff are polite and friendly, many of whom went above and beyond what I would expect, even from a 5* establishment. I would like to express my thanks and gratitude to Karim, who quickly learned my usual drink order and would bring me refreshments from as soon as he noticed me by the pool, right up until when I retired to my room, without me even having to ask once. I would also like to thank Ahmed, who was extremely attentive whenever I dined in the restaurant - I would return to my table with my food to find juice, water and coffee already at my table ready for me. The last person who really stood out in terms of going above and beyond I unfortunately did not catch his name, so I am hoping the hotel will know who I am referring to and pass on my gratitude. He was on the beach at dawn the morning of Tuesday January 28, raking the sand around the recliners and gestured for me to pass him my phone so that I could have some photos of myself on the beach with the sun rising in the background. He came up with lots of fun poses and the photos came out wonderfully. I was very appreciative. My room was spacious and luxurious, the shower pressure was great. I spent 95% of my days on one of the sunbeds that are actually in the pool, which are wonderful for privacy but also the comfiest place to be in the entire hotel. I would spend 6-8 hours on them a day and would have stayed on longer if I could (going in January, the air is not warm after sunset). I expect during peak times these beds in particular are fought over viciously. On my coldest day at the hotel, I visited the indoor pool, which was a lovely warm temperature. It is very small, however and sunbed space around the pool is limited - when it gets busy in there the noise is echoey and shrill due to the size and roundness of the room. Moving onto the aspects that tarnished the 5* rating... The beds are very firm, which if you are not used to, makes uncomfortable sleeping. The balcony furniture is very uncomfortable, which is a shame as it ruins a peaceful evening read. The railings on my balcony had badly peeled in the past and then just been painted over, leaving it looking messy and unattractive. The mini-fridge in my room was also barely cold, which made drinks marginally more drinkable than room-temperature, however anything high-risk, such as milk for coffee, would have spoiled. Some of the light switches in my room did nothing and the switch panel for the bathroom was loose and rickety. Whilst I am sure the entert

First time in Tunisia. 1 week stay as a couple. Hotel very nice interior and grounds. Clean and well kept. Room 608 sea view- comfortable bed, big shower room/toilet and basin. Bath robes and slippers. Hairdryer shampoo conditioner shower gel supplied. Liquid hand soap and moisturiser. Safe, plenty of space for clothes (unless you take far too much like me)! Bottled water left each day with room cleaning. I stored in the mini fridge. Lovely view from balcony. Food-a lot to choose from, basic and would cover most palates. (Although not like 5* Caribbean etc.) Main dining area wasn’t really an issue, but poolside bar no covers on food, doors left open to flies. Sadly I had an extremely upset stomach on 3rd day and lasted 8 days (with a sample sent to the labs by my GP, awaiting results). 2 days in the hotel room, the last 2 days spent not too far from a toilet! Alcohol- didn’t expect top shelf but no Malibu (they’ve never heard of coconut rum). Only a few cocktails, none of which tasted like any I’ve had before. Kept to soft drinks only, then water when I had the upset stomach. My other half mostly had beer and the odd whiskey. For several days I only ate dried biscuits and dried cake just to keep the hunger at bay. Pool- we used main pool which we really enjoyed. I’m an early riser, so beds not an issue. Beach- went to the beach one day. Very clean toilets here, well looked after and kept spotless. Beach bar and facilities very good. Pool bar, very busy, good service but sadly lack of choice from “usual” spirits and cocktails”. First all inclusive we’ve been on that this has happened. No info on layout of hotel, where everything is. It was a find out yourself mission. Entertainment- very poor for the amount of people and the space available in hotel and grounds. We were very bored in the evenings. There are so many possibilities for improvements. So many big spaces inside/outside under utilised. Violinist one night on the veranda. Very talented but… the choice of music very somber and depressing. Upbeat music around the pool, evenings would be much appreciated. Couples would be up dancing etc. The entertainment that was on, was only on briefly. This was a huge disappointment for us. Daytimes good, evenings boring. All staff very friendly and nothing too much trouble. Overall a relaxing break but unfortunately hindered by me having an extremely bad stomach.

From the moment we arrived, the experience was disappointing. The receptionist seemed to be waiting for a tip to assign us a better room, claiming the best rooms were on the 8th floor but then giving us one on the 7th—quite unprofessional. The staff also appeared unaware of the hotel’s own services. For example, the hotel advertised three restaurants, two of which required reservations, but during our January stay, these didn’t exist or were closed. The hotel itself is clean, but I didn’t appreciate housekeeping staff soliciting tips or knocking on the door to ask if I could exchange British currency for them. On one occasion, I asked the reception to book a taxi to town, and they confirmed the fare would be about 10 Tunisian dinars. Instead, they sent a taxi 20 minutes later that turned out to be selling tours. What should have been a quick 10-minute trip became a detour to a souvenir shop, costing me 40 euros just for the taxi. This experience left me feeling that the staff weren’t very trustworthy. The worst part was dinner on Saturday, January 11th. The buffet was chaotic—overcrowded, with guests waiting over an hour for food. There were no plates, tables weren’t cleaned, and people were arguing over seating. The grill station was overwhelmed, creating a bottleneck for the rest of the buffet. While there were plenty of managers around, they seemed more focused on ticking boxes than addressing the chaos. The indoor swimming pool was no better. It was overcrowded, with no system to manage the number of guests, and the sauna was out of order. What began as a promising stay quickly turned into a disappointing experience. Each day revealed more shortcomings, and unfortunately, the hotel ended up being less than average overall.