Rest Chinatown Hotel

Extremely Rude Front Desk Staff – Avoid This Hotel!👎🏼👎🏼👎🏼 We had a terrible experience at Rest Hotel Chinatown, all because of one extremely rude front desk staff named Eddie Chua. My family was staying there for 3 nights (over $500 spent), and we had visited them multiple times without issue. However, one night around 10pm, this Eddie came knocking on the door asking how many people were inside. We told him there were 5, but explained clearly that 2 were just visitors who would leave before 11pm (which we knew was the policy). Instead of handling the situation professionally, he snapped at us: “Did you register?!” We were confused — no one had ever told us visitors needed to register, and we had seen the front desk staff multiple times with no issue. If it’s a rule, fine, but it should’ve been communicated upfront. I told him we were leaving shortly and asked if registration was still needed. He barked back in a hostile tone: “I don’t care if you’re leaving, you MUST register when you came.” I asked why no one told us earlier, and he just brushed it off, saying it’s not his problem. His tone and attitude were extremely aggressive and disrespectful — we are customers, not criminals! To avoid escalating things, we went to the counter to register. He told us it would take 15 minutes, and when I asked if he could speed things up since our ride was arriving, he didn’t even respond — just gave us a death stare. After about 5 minutes, he returned our identity cards and said “thank you.” We thought he would still need time since he mentioned 15 minutes, so we waited. When our cab arrived and I asked if it was done, he *shouted* at me: “I told you done already!!” None of us heard him say that. Then he had the audacity to yell: “You can complain to management, but you can’t scold me!” What kind of staff says that to guests?🔥 The morning staff was very friendly and helpful, but Eddie Chua’s behavior completely ruined our impression of this hotel. His attitude was unacceptable and unprofessional. I do NOT recommend staying here — customer service should be a priority, and clearly, this hotel fails at that because of staff like him.👎🏼👎🏼👎🏼

Cleanliness is okay.Location is great. But service is totally bad and rude by staff name Eddie Chua.He very rude to my family, saying after 10pm not allowed visitor, even I went to my family room take something also not allowed.If I go will get penalty $100??? I thing hotel management need take action about this.This is not acceptable as a hotel front desk staff like this.Even your hotel in a good location, price is cheaper, but service staff is like that, can’t have a good experience in holiday.

The location is perfect and near China Town MRT Station. The staff and room were very good.

Booked a room for our relatives who came to visit. Was rudely told by the night shift staff to leave immediately after helping our relatives with their luggage to the room and teaching them how to use the amenities. Understand that the hotel has rules but no need to be so rude and impolite. The other staff are friendly and the hotel is pretty ok but it's a pity that there is one bad apple. I think I will pick another hotel the next time round to let our relatives to have a more pleasant stay.

decent room but very very small space. walls were also very thin so you can hear others turning on lights, going to the toilet or walking along the corridor. also smells a little bad at the lifts cause there are durain sellers right outside the hotel but location is very good for exploring chinatown

The room is a bit small (not much space for big luggage) but good location and clean.