Four Points by Sheraton Singapore, Riverview

The overall service attitude is not so good. Especially during one time when one of my friend came for visit and had a carpark ticket, we went and ask whether there the hotel provide free parking for guest, the person who attended which looks like the manager , male with spectacles responded rudely asking whether we are members of the hotel, which after he check wasn't replied rudely like we shouldn't ask for such low discount from the hotel. At least give us the respect as guest staying at the hotel and answer nicely that carpark is not included. And he continued to communicate with his staffs and raising voice on other matters. Stayed here more than one time, location and room are great. But service wise not so. Also during breakfast at the outside open area, the birds will come eat your food on the plate if unattended. hotel provide a cover to protect the food. i wanted to get more food and cover one of my plate that i want to come back to continue while another plate i ask the waitress to clear it so that the birds don't make a mess out of it. And when i come back, the whole floor and tables was covered in food, next thing you know the a new waitress comes and spoke rudely that I should cover my food properly and not create a whole mess out of it. After telling her that i have instructed immediate clearing before i left, the answer given is that we are quite busy you know having lots of things to do. Lucky i took a photo of the great environment during breakfast. There is only one guest seating behind me at the outer area. So conclusion comes in that the manager's attitude spreads throughout the whole hotel. This should be one and only negative review in trip.com. Push up the attitude and you guys are great!

Wonderful place to stay and enjoying the good food and have a very great night sleep.

The room was comfortable with an excellent view…we were given a high up floor upon request. The room had a comfortable bed but poor water pressure and inconsistent temperature. The location was great and beside the nice river. The service was mediocre and some of the staff were abrupt. The waiters at breakfast were good and efficient. The breakfast quality and outside seating area was very good! Overall, a good choice for Singapore!

Great river view! Enjoyed the peace by resting at the pool, while kids had a lot fun in the gaming room!

***** transport is convenient. Good for business purpose stay.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional.