Fragrance Hotel - Ocean View

The hotel was nice and quiet and clean and the reception are we helpful and friendly

I type the wrong sate and they refund my money,a bit sad but it's oaky

Good place to stay..location very strategic..customer service also very helpful and save for money..

Just want to be honest to what has happened. I need to thank the hotel for letting me stay for an extra hour after 12:00. However the hardwares are the worst I have ever seen. Pests were running around in the bathroom, on the walls, in the washing basin…hair was everywhere. TV was broken. Washing basin was blocked. They fixed but blocked again the next day. I have all the pictures and videos to support what I have said here. It’s cheap and convenient location for me. To save time I had to stay in this hotel. But it was really a uncomfortable experience. Another thing is the noise! At about 10 Am a bunch of kids played and yelled for one full hour in the hallway and nobody stopped them. My next door’s toilet bowl can be as noisy as if someone was using it in my room! How scary was that!

Staff members are very helpful and responsive to feedback. One day, it was very rainy and one staff member even accompanied guests to where taxies parked with an umbrella to make sure they wouldn't get wet. Also, there is a bus station just besides.

Rooms smells like cigarettes and bleach