Lyf Farrer Park Singapore

everything is good except that no daily room cleaning is provided , no tv & fridge inside the room. air-conditioning is cold enough comfortable bed

The management did not inform us when we checking in on our arrival that there will be a renovation works going on on the floor that we were going to stay, be it just a painting job as they claimed. On our second day, we were shocked to see workers setting up to do renovation works in the late afternoon. Then next day morning they started to paint and the paint smell is very irritating. We felt upset for not being informed and so we left one night earlier and booked for another hotel. We made a complaint to the trip.com team about the issue but the hotel management decided not refund as the booking is non-refundable booking and they do not feel that they are at any fault. Please be aware that this is not a proper hotel and unsure how they can be rated as 4 star. It's just a 2-3 star max serviced apartment. We are pleased that trip.com made part of the loss back by issuing us with free coins as they also felt that the hotel is not doing the right thing. This is what i would call a 5 star service. The hotel doesn't even deserve a star in their service. No apology at all. They only put up a notice which is so unnoticeable in front of one of the lifts as shown on photos attached. In the lift, they put up a notice saying that Ascott Group cares and respects their customers which I don't think they have achieve it, which is very disappointing. I have been to other brand under Ascott and always enjoying it. But this LYF Farrer Park has been disappointing in their service and maybe it's the worst hotel service that I have stayed so far.

Really liked the hotel. Location was convenient and next to metro. Really nice staff. Restaurant/bar was great!