Hotel Bencoolen @ Bencoolen Street

We were given a room with peeled floor tiles, shower area tile grout too dirty, smaller room than that of Japan room size. Housekeeping issues for sure. Not recommended for people who prefer a cleaner shower area and a room size to open at least a medium sized luggage with enough space to walk to the door.

Where do we start, the position was great other than that a lot of negative point. We use the Hotel just to sleep, when we arrive at first the keys didn’t work so they gave us a key that stays on the room and always with the air condition activate. The big problem if you keep the air con active you can’t sleep cause it’s too loud, if you turn off you start to sweat immediately. After 3 days the problems starts to aggravate, air condiotion became to loud and start leaking water from ceiling and all the room became moldy and wet, they say that the air con works so they gave us TOWELS to put on the floor (we told them 3 times that we got problem). The scary part, When my wife come down to ask the reception the elevator drop from 7th to 4th floor and then blocked, they have this issue before but I don’t think they fixed it correctly. In a few words this hotel needs some serious maintenance, we didn’t sleep well for 4 days and we got a really bad experience.

Overall value for money for the price paid which include simple breakfast, its hard to find in Singapore with this price. Location is good as well. Some TV channels wasn’t working and we reported, they came up to check very quickly. Overall satisfied with the service.

Improvement to the elevator would greatly improved the stay at the hotel so that waiting time could be cut down especially check in and check out timing.

PUT ATTENTION TO MY REVIEW, DON'T STAY ON THIS HOTEL!! HAVE BUGS, RATS, DIRTY, AND THEY EVEN AFTER WE HAVE CONFIRMED WE WILL STAY 1 OF THE 4 NIGHTS THAT WE PAID THEY REFUSED TO REIMBURSE A PARTIAL PAYMENT!!!, THE STAFF IS LIKE PEOPLE FROM THE STREET AND THE AIR CONDITIONER IS NOT EVEN WORKING! ON SINGAPORE!!!!! THIS IS THE KIND OF HOTEL THAT I CANNOT NEVER RECOMMEND TO ANYONE AND I DO NOT KNOW HOW THE SINGAPOREAN AUTHORITIES ALLOWS THIS KIND OF PLACES TO EXIST, FOLLOWING TO MY REVIEW I WILL PLACE A FORMAL COMPLAIN TO SANITARY AUTHORITIES BECAUSE IS NOT ONLY RISKY IS TOTALLY UNSAFE FOR ANYONE TO STAY HERE! WORST THING IS COST LIKE 100 USD!!! AGAIN, DON'T STAY HERE, NEVER IN YOUR LIFE, LOOK FOR ANY OTHER CHEAP OPTIONS IN SINGAPORE!

Nice places,.. strategy location..easy to find transportation..mrt ,bus and taxi ride .