Suziyana Natasya
11. april 2025
Exceptional Service Beyond Expectations – Thank You, Mr. Maran!
I had the pleasure of staying at Holiday Inn Express Singapore Serangoon over the weekend (4-6 April 2025) and as always, the hotel lived up to the brand’s promise — clean, comfortable, great value for money, and staffed with friendly and welcoming people. However, every now and then, you come across someone who goes above and beyond — and during this stay, that person was Mr. Maran Senthil, the Assistant Room Division Manager.
Mr. Maran’s professionalism, attentiveness, and genuine care for guest comfort made a real difference in my experience. It wasn’t just about fulfilling expectations; it was about creating an experience that felt personal and thoughtful. His presence is a clear reflection of high standards in hospitality, and I truly appreciate the effort he put in to ensure my stay was more than just a stay — it was memorable.
Thank you once again, Mr. Maran. You made all the difference.
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