Xiansu anmeldelser

The location of this hotel is good as it is within the valley scenic area. the room that we booked was nice and clean with a good view. It was also near the food street and the main activity area. The valley was quite scenic (esp.night time when the whole vallley is lighted up), and the experience in the valley was good with many food stalls and cultural performances. The buffet breakfast spread was very good. Note that there is no laundry service. However, the hotel service needs improvement. When we arrived, the taxi was not allowed to drive to the hobby lobby, and we need to drag our luggage to the hotel reception from the entrance of the scenic area although it's not a long distance. My room was quite far from the hotel reception (10 min walk with many steps) , there was a hotel staff to guide us there. He was kind enough to help my wife with her luggage, but I can see that it was not a default service for them to help with the luggage as it was not mentioned by the reception to call them to help when checking out. The reception did not offer us the map of the whole vallley and make recommendations of what to do. We were a bit lost after we checked in to the room and had to walk up to the reception to get the map. Check out time was 12pm. But after breakfast, we came back to the room and found that we couldn't access the room with our card. We called the front desk, and they couldn't unlock it via the system and had to get a staf member to come to our room. Good thing that I bought the local SIM card and am able to call the front desk . If not, I will have to walk up to the reception to get this sorted out, and I had a train to catch! After checking out, I requested reception to call a taxi for us. To our surprise , she replied that they don't do that for guests. She asked us to call the car hailing service ourselves even after i told her we are not local and not familiar with the didi app. After repeated requests, she eventually helped us call a car. I'm not sure why she didn't offer assistance from the beginning. The experience would be better if the hotel could look into improving the areas that i have brought up.