Mercure Shanghai Hongqiao South

Love the service of the team, the coffee station and the clean rooms, modern and fresh looking. Only thing: I didn’t find CNN, DW or any other foreign TV station…😅👌

First time stay at this hotel. Location close to Hongqiao airport. Very clean and nice room. Good for one night stay if you want to stay close to the airport. Had an evening meal across the road from the hotel at Zhejiang seafood which was nice.

My stay at this hotel started with a HORRIBLE experience at check-in. Despite having a COMFIRMED booking through Trip.com, the front desk insisted that I CANCEL my reservation and rebook directly with them, promising a refund. This made no sense! Why should I cancel a prepaid booking, especially when refunds aren’t guaranteed? There seemed to be a language barrier, but that’s no excuse for their unprofessional behavior. I firmly refused because first, c anceling would risk losing my payment** (since my booking was non-refundable). Second, rebooking would likely cost more their "promise" of a refund seemed unreliable. And lastly, Trip.com bookings should be honored! What's the point of using a booking platform if hotels pressure guests to cancel? Thankfully, after arguing, they finally accepted my original booking, but the entire situation was unnecessary and stressful. I was lucky it didn’t ruin my stay, but this hotel clearly prioritizes their own profits over guest convenience.

SUPER COMFORTABLE BED!!! Location is ok. A bit far from metro. But overall stay is good

Our stay was great. Thank you for excellent service.

Staff are very nice and caring. The breakfast tastes great. We had wonderful time at the hotel.