Mercure Shanghai Hongqiao South

My stay at this hotel started with a HORRIBLE experience at check-in. Despite having a COMFIRMED booking through Trip.com, the front desk insisted that I CANCEL my reservation and rebook directly with them, promising a refund. This made no sense! Why should I cancel a prepaid booking, especially when refunds aren’t guaranteed? There seemed to be a language barrier, but that’s no excuse for their unprofessional behavior. I firmly refused because first, c anceling would risk losing my payment** (since my booking was non-refundable). Second, rebooking would likely cost more their "promise" of a refund seemed unreliable. And lastly, Trip.com bookings should be honored! What's the point of using a booking platform if hotels pressure guests to cancel? Thankfully, after arguing, they finally accepted my original booking, but the entire situation was unnecessary and stressful. I was lucky it didn’t ruin my stay, but this hotel clearly prioritizes their own profits over guest convenience.

Our stay was great. Thank you for excellent service.

Very diligent and helpful services by the team during my entire stay. Especially worth mentioning the room cleaning lady Ms 張桂梅 who is very attentive and proactive in solving customers problems. A very nice stay indeed.

Nice hotel, stayed there for Shanghai Motor Show. Spacious rooms, comfortable beds.

Hotel clean & roomie. We asked for two twins bed it came with two double bed.  Breakfast is good. Only 20 mins to the airport. Free shuttle from hotel to airport.  We had a great time at Shanghai. Thanks 🙏

The service at Mercure in Songjiang was really smooth and easy. I checked in fast, was given complimentary breakfast and wine on request. The room was clean and modern. The bed was comfortable. The staff was amazing very helpful.