Mercure Shanghai Yu Garden On the Bund

The hotel staff are friendly and helpful. Will book again in the next trip and recommend for my friend

A very satisfying and pleasant stay at Mercure Yu Garden for 6 nights. The staff here are friendly and helpful. The room is spacious, clean and comfortable. Free drinks, coffee, tea and cookies are provided in the room. The breakfast has many varieties and delicious. Supper is provided. Shuttle bus is provided. Recommended!

While the hotel boasts a prime location and the cleaning service was commendable, these were the only positive aspects of my stay. The breakfast offerings were profoundly disappointing, and the dining hall staff demonstrated a distinct lack of basic manners. What was particularly alarming was the poor customer service at the front desk, the hotel’s primary point of contact. It is frankly astonishing and unacceptable that the food delivery robots exhibited more warmth and politeness than the human receptionists. Adding to this deeply troubling experience, the manager attempted to “bribe” me with a Labubu bag (easily purchased for approximately 3.99 yuan on Pinduoduo) in exchange for a positive review. This is not about the value of the bag itself, but rather the fact that a hotel within this reputable chain would resort to such tactics. Having stayed in numerous hotels of this brand across various countries, this establishment stands out as the absolute worst, significantly tarnishing the brand’s reputation. I sincerely hope this feedback serves as a catalyst for reflection and improvement for your future guests. As for myself, I will not be returning. 尽管这家酒店的地理位置优越，清洁服务也值得称赞，但这却是入住期间仅有的亮点。早餐的质量令人非常失望，而餐厅的服务员也明显缺乏基本的礼貌。 最令人担忧的是前台的服务，作为酒店的门面，其对待客人的方式尤其令人不安。令人震惊和无法接受的是，负责送餐的机器人竟然比前台接待人员更有礼貌和友善。 更令人不安的是，酒店的经理试图用一个Labubu玩偶（在拼多多上很容易以大约3.99元人民币的价格购得）“贿赂”我，以换取好评。这无关乎玩偶本身的价值，而是这家声誉良好的连锁酒店竟然会采取如此卑劣的手段。我曾入住过该品牌在多个国家的许多酒店，而这家是我迄今为止住过的最差的一家，这极大地损害了品牌的声誉。 我真心希望我的这番评论能帮助你们深刻反思，并为未来的客人做出改进。至于我个人，我不会再光顾了。

Clean, accomodating staff, good food!! Love to stay here again ❤️❤️❤️☺️🥰

The hotel have good service and also most important the toilet have bidet and also free minibar. Th3 staff Lucas ia very kind.

The room is spacious and nice. The staff here are friendly and kind enough to explain the itinerary and giving ideas on where to go for the solo travellers who can’t speak mandarin.