Kempinski The One Suites Hotel Shanghai Downtown

Nice and spaciius appartment. Perfect view. Excellent location. Bar should be open till 1 am.

We booked 2 rooms for 4 nights in this hotel. It was a pleasant and happy stay in Kempinski Shanghai Downtown. All crew members' service was extremely good. My daughter was sick and need assistance to the hospital in the midnight, the counter crews were very helpful by helping to search for appropriate hospital and well arrange transportation for us. The housekeeping aunty, Rose Zhu, was very good and caring. She let us feel like at home. She gave a lot of kind advice for our sick daughter and prepare extra 2 bottles of water for our sick daughter. The rooms were spacious, bed and pillow was comfortable. It was an enjoyable stay. Thumbs up to the crew members.

A tad run down, just a tad. Location is alright. Room is clean and has all basic amenities. Bedroom could be brighter. Enjoyed my stay. Dryer not able to fully dry the clothes.

Love the size of the room. Nothing to complain except they should have provided some washing liquids, kitchen towel since there is a small “kitchen” provided. Bathroom is comfortable and roomy! One comment is, the security guards outside hotel are kind of not too polite… or is that how local Shanghainese speak?

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience

First time staying in this foreign brand Kempinski. No disappointmebt at all. Their room is big and clean and nice. By walking around 5-10mins u can reach various shopping malls. They have restaurants all over downstairs nearby buildings too. Very recommended.