The PuLi Hotel and Spa

A Heartfelt Birthday Stay Filled with Warmth and Grace From the very beginning, this stay at The PuLi Hotel and Spa felt truly special. Before my arrival, I had written an email mentioning that it would be my birthday. To my surprise, I received a beautifully written reply from Jason—so genuine, poetic, and full of grace. His words alone already made me feel deeply welcomed and cherished. When I arrived, I was astonished to find that I had been complimentarily upgraded to a suite, complete with a lovely birthday cake and two handwritten cards prepared by Belle, a sweet college intern. Her warmth and sincerity truly touched me. At one point, I jokingly asked for extra bath amenities because I loved their scent so much. The front desk, realizing how much I liked them, surprised me by sending a generous selection of them to my room, beautifully packaged with care. I was both touched and a little shy — it felt like they could read my heart. Everything about this stay—from the thoughtful details to the effortless kindness—reflected a rare kind of hospitality that comes from the heart, not from routine. To Jason, for your poetic kindness; To Belle, for your genuine warmth; and to The PuLi team, for making my birthday and reunion so unforgettable— thank you, from the bottom of my heart. This will always remain one of the most beautiful hotel memories of my life. 💛

My experience at the Puli was disappointing. - although check in is 15:00, I could not check in until 16:00 - the pool was very cold. I read that it was heated, but it was too cold to swim and enjoy. - the sauna in the men's locker room wasn't working. It wasn't hot at all. - on the other hand, the steam room was incredibly hot, almost dangerously hot perhaps. - no toothbrush in room. The room is nice. The location is nice. But for the price (about 2,000 RMB a night) I don't think it's worth it at all.

Perfect Stay. Very Helpful staff, Convenient and Central Location. I enjoyed Sauna and Steam room very much. Great Tea Bar :)

Very good rooms with great location with excellent ambience

This is still my favorite hotel ever. Service is superb. Design is on point as always. Got upgraded to a suite cuz my room wasnt ready when i was checking in. Plus they allowed me to check out at 2pm.

I’ve stayed at Puli many times, and it never disappoints. The hotel’s serene atmosphere, elegant design, and consistently excellent service make every visit a pleasure. The rooms are always spotless and well-appointed, with a bed that guarantees a restful sleep. Jamie remains as attentive as ever, and Vicky’s warm hospitality adds to the seamless experience. No matter how many times I return, Puli continues to feel like a calm retreat in the heart of Shanghai. Looking forward to my next stay.