Grand Hyatt Shanghai

Not bad, but it’s far from metro station. There r also tons of non resident downstairs taking pics of the 3 buildings, pretty annoying actually. If you want a quiet place to stay, this is not the one,

Great view for a special occasion. Extremely spacious room. Nice spa facilities.

Overall was good, with really big bathroom. Just that the bed was a bit too soft, might because the hotel is old. Other than that location was superb and felt luxurious. Also good view from the hotel !

Facilities were to the level that you would expect from a Hyatt Hotel. Location ok with easy access to the subway station and the ferry terminal. Adequate food options available in the area. Con’s The lift from ground floor to the reception on 54th floor. This lift doesn’t go higher so you need to exit the lift walk through the lobby and go to another bank of lifts to then travel to your room. Same for going down, two sets of lifts walk through the lobby to access the lift going to the ground floor. I extended my initial one night stay to two additional nights so I went to reception and asked the staff member to update my room card otherwise it wouldn’t let me in the room. Explained to the staff member, she checked my new booking in the system, asked if I had already paid I answered yes it was paid via Trip. She then handed me the room cards back, I asked her again if the cards had been updated. She replied yes. I went out for a few hours came back same scenario lift to lobby walk through find the other lift go to room. Key card doesn’t work, went down the lift walk to the lobby…….same girl Oh let me check with another person. Key cards handed back, walk to the lift go to my room and the door opens. Wanted to enquire about sending a jacket back home via post, spoke with reception who called the concierge ground floor then advised me to go to the concierge at around 8am to discuss. I went to the concierge ground floor and was told postal service has a minimum fee of 500 yuan but they would check the cost and call my room. No call was made to my room. On checking out there were room service charges that reception and I agreed would be deducted from the deposit and the balance returned by way of how it was paid. Apple Pay I left Shanghai and continued my travel in China, I received a call from Trip advising me that Hyatt had contacted them regarding an unpaid room service bill. I explained above to the Trip Agent who reverted back to Hyatt. Trip Agent called me back and explained that Hyatt had inadvertently refunded the full amount without deducting the room S bill and they wanted payment. We agreed that Hyatt would contact me via email. I checked my Apple Pay wallet and could see that the Hyatt had attempted twice to charge me the fee which was declined by Apple Pay as no point of sale authorisation was provided by me. I feel this was deceptive by Hyatt and not acceptable. After returning home I received an email from Hyatt with payment options QR code, I checked that the initial deposit had been refunded before processing the payment. The deceptive action by the Hyatt in trying to process charges without my knowledge or consent is not acceptable.

According to the information provided, this room was supposed to be on the 67th–69th floor. However, when we arrived and received our keys, we discovered that the room was on the 58th floor instead. Upon asking the staff about this issue, we were told that rooms of this type were not available on the higher floors. This was quite disappointing, especially considering the standards we expected from the Grand Hyatt. That being said, everything else was good — the staff were helpful, spoke good English, and the room was clean, except for the windows, which could have been better maintained.

great view stay in high floor good service, lovely place to stay