Ji Hotel (Shanghai Shangcheng Road Metro Station)

设施：good 卫生：good 环境：good 服务：good

设施：haohaohao 卫生：hao 环境：hao 服务：hao

My room had the smell of smoke, but the service was great. The rooms were like a maze, easy to get lost.

Location is excellent . Hotel clean and silent . Very near to pearl tower just 10 min walk

Ad stated that room was a city view room. It wasn't. There was no window, and the only window was into a dark cavity. Even when showed reception their advert they wouldn't accept. Showed other similar dark rooms. There was no city view. They tried every which was to pull the wool over my eyes that city view didn't mean city view. Then asked me to contact trip.com. I did. And the most helpful rep assisted me. The hotel made me wait over an hour in the reception. It was freezing outside and evening time setting in. They demanded yuan 200 extra for two days. I had to agree, to avoid further inconvenience in the evening time. I gave the additional amount. Trip.com advisor was most helpful and supportive and resolved my expense issue by crediting additional trip points. That was excellent. Next day, early in the morning someone started drilling and kept on drilling nearby for hours. I woke up early and had a headache as a result. Went at 7ish to reception to ask what was the issue. They said that drilling was going on in the building and would go on for 2 months. That wasn't stated in their advert that they're was drilling going on and guests wouldn't be about to get full sleep. They offered to move me but at additional cost. I asked why was I being financially penalised after being inconvenienced? Their response was that they weren't responsible for the building work. I had rebooked the hotel earlier for 5 more days. I cancelled that booking and left the hotel for another one via trip.com. Disappointing and unpleasant experience. Wouldn't recommend.

+: The staff is all friendly and ready to help. I like the pragmatic design of the room. The bed is comfortable. The breakfast is versatile and delicious. -: The only downside is the noise from all sources: the cars on the street, the water flowing in the pipes of other rooms, the footsteps upstairs, the conversations in the hallway, the TV program in the next room. A noise-canceling headset can be the solution from the traveler's side.