Novotel Suites Shanghai Hongqiao

Novotel Suites Shanghai Hongqiao anmeldelser

Novotel Suites Shanghai Hongqiao

No. 1583 Huqingping Road, Qingpu District, Shanghai, ChinaVis hoteloplysninger
Novotel Suites Shanghai Hongqiao
Novotel Suites Shanghai HongqiaoNovotel Suites Shanghai HongqiaoNovotel Suites Shanghai Hongqiao
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Gæsteanmeldelser

9.7/10
Excellent
2018 anmeldelse
Bekræftede anmeldelser
Placering9.7
Faciliteter9.6
Service9.7
Renlighed9.7
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Alle anmeldelser(2018)
Positive anmeldelser(1981)
Anmeldelser med billeder/video(359)
Store værelser(339)
Venligt personale i receptionen(161)
Fantastisk til forretningsrejser(83)
Lækker morgenmad(83)
Praktisk for shopping(48)
Tæt på lufthavn(44)
Fremragende indretning af værelse(35)
Har boet der flere gange(27)
Negative anmeldelser(37)
sai cheung william
Superior-suite
Overnattede i mar. 2025
Forretningsrejsende
3 anmeldelse
8.0/10
Meget god
Slået op den 9. apr. 2025
A well furnished apartment clean n tidy Staff are helpful but the choices of breakfast buffet are limited
Oversæt
Svar fra overnatningssted: Thank you for sharing your detailed feedback. We're truly pleased that our apartment's furnishings, cleanliness, and our team's assistance met your expectations—your kind words about these aspects mean a great deal to us.However, we sincerely apologize for falling short with our breakfast buffet variety. Your observation highlights an area we're actively working to improve; we aim to introduce more options and seasonal dishes to cater to diverse tastes. To ensure your next visit is even more enjoyable, please feel free to let us know your preferences in advance—we’d be happy to arrange custom selections or recommendations.Your satisfaction remains our priority, and we hope you’ll give us another chance to exceed your expectations. Should you plan to return, please reach out directly so we can personally assist.
Gæstebruger
Superior-suite
Overnattede i maj 2025
Familie
1 anmeldelse
10/10
Enestående
Slået op den 21. jun. 2025
Great location, very good sized rooms easy access to amenities. 鹿小晗i Novotel manager Always friendly and helpful.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you very much for choosing to stay at the Novotel Shanghai Hongqiao Full Service Hotel and for taking the time to recognize in all aspects. We are very pleased to see your affirmation for our work of Luxue. I will share your comments with our team.We have always been committed to the quality of service, and I believe that this feedback will bring great encouragement to all of our staff. Thank you again for sharing your experience with us, and on behalf of all staff of the hotel, I sincerely look forward to your next Novotel journey.See you next time!
Annshu179
Superior-suite
Overnattede i apr. 2025
Forretningsrejsende
1 anmeldelse
10/10
Enestående
Slået op den 26. maj 2025
Im staying here for the third time and found this property very good. Staffs are very helpful and food is good. It is near to our exibition.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you very much for choosing Novotel Shanghai Hongqiao All Suite Hotel. No amount of advertising can compare to word-of-mouth recommendations. We always value word-of-mouth promotion and pay even more attention to the personal experience of each guest. As long as you come to our hotel, you are our honored guest. We are willing to do our utmost to make your Novotel stay relaxed, pleasant and smooth. We look forward to your next visit and experiencing the unique charm of Novotel. Wishing you all the best! Best regards,
Mumuumomo
Superior-suite
Overnattede i feb. 2025
Rejs med venner
2 anmeldelse
8.5/10
Meget god
Slået op den 8. mar. 2025
Nice with duplex room
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客人都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Anonym bruger
Superior-suite
Overnattede i mar. 2025
Forretningsrejsende
1 anmeldelse
8.0/10
Meget god
Slået op den 5. maj 2025
Location is very convenient with supermarket in the basement and small shopping street close by. Room is duplex and very nice, only the very young slightly bored stuff and the cleanness of this place is not as good as I expected.
Oversæt
Svar fra overnatningssted: Dear guest,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you appreciated the convenience of our location, with the basement supermarket and the nearby shopping street making your stay more enjoyable. And we're equally delighted that you found our duplex rooms to be charming and comfortable.We sincerely apologize for falling short in terms of the service attitude of our young staff and the cleanliness. We understand these aspects significantly impact the overall experience, and we've taken your comments very seriously. We're arranging additional training sessions for our team to ensure more enthusiastic and attentive service. As for the cleanliness, we've tightened up our inspection procedures and will conduct more thorough cleaning regularly to meet and exceed your expectations in the future.Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope you'll give us another chance to welcome you back and show you the enhanced quality of our service and facilities.Warm regards,
Fldro
Executive suite med 1 kingsize seng, fordelt over 2 etager
Overnattede i sep. 2024
Familie
11 anmeldelse
6.0/10
Slået op den 17. okt. 2024
Lots of space to improve, staff not speak any English even it is a big chain hotel . Pool was closed
Oversæt
Svar fra overnatningssted: Dear guests: Hello! Thank you very much for choosing Shanghai Hongqiao Norotel All Suites Hotel, we are very glad that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, and thank you for your valuable suggestions to the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage!
Kapil Jagdish
Superior-suite
Overnattede i maj 2025
Forretningsrejsende
4 anmeldelse
4.0/10
Slået op den 15. jun. 2025
Staff are not friendly. They did not care to support or give any information
Oversæt
Svar fra overnatningssted: Dear customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience caused by the unfriendly attitude of our staff and their failure to provide adequate support or information. This is by no means the standard of service we strive to maintain, and we deeply regret falling short of your expectations.Once again, we are truly sorry for the inconvenience caused. Your satisfaction remains our top priority, and we hope to have the opportunity to welcome you back and demonstrate our commitment to better service.
Gæstebruger
Superior-suite
Overnattede i feb. 2025
Forretningsrejsende
14 anmeldelse
9.0/10
Fantastisk
Slået op den 14. mar. 2025
I have stayed at the Novotel Suites Hotel on and off for the past 4 years. The rooms are spacious and clean. Cindy at front desk and reservation is extremely helpful and prompt in responding. She is helpful and upgraded my room as requested. She has been very helpful throughout my stay and this time it was a great experience in comparison to my past visits due to her hospitality .
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,同時特別感謝您對我們酒店前台和預訂部Cindy的認可,我們用心服務讓到店的每位客人都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
DEEPAK KUMAR CHACHAN
Superior-suite
Overnattede i feb. 2025
Forretningsrejsende
2 anmeldelse
6.5/10
Slået op den 27. maj 2025
GOOD LOCATION FOR EXHIBITION ROOM SIZES ARE VERY BIG AND GOOD STAFF NOT MUCH HELPFUL OVERALL GOOD STAY
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our exhibition room's location convenient and appreciated its spacious layout, which we strive to maintain to meet the needs of various events.We sincerely apologize for falling short in the aspect of staff assistance. Providing thoughtful and efficient service is a core value we uphold, and we deeply regret that this was not reflected during your stay. Your insight has been shared with our team for immediate review and improvement, including enhanced training to ensure our staff are more proactive in anticipating and addressing guest needs.
Gæstebruger
Deluxe-suite med 1 dobbeltseng og 1 enkeltseng, Duplex
Overnattede i nov. 2024
Familie
1 anmeldelse
5.5/10
Slået op den 29. dec. 2024
This hotel is great for its spacious duplex room for my family of 4. Had a great check in experience with the front counter as they had assisted me with promptly with advice to get a good breakfast deal for my 3 night's stay. Service was prompt whenever I requested for extra towels. Disappointed with the cleanliness of the floor as it felt dusty upon entering. I did a mop using the floor towel and it was all black. Gym and swimming pool was also closed during my stay from 25- 28 Dec 2024, citing reason which was new to me. Supermarket is located within the hotel enclosure and marketing is a breeze, however no utensils or extra cups (standard 2 provided) are available in the room, which is inconvenient. There is a small stretch of F&B outlets and very limited shopping a very short walk away which helps if I need a quick fix. Overall, this is a hotel that is value for money and satisfy for criteria for space
Oversæt
Svar fra overnatningssted: Dear Guests: Thank you very much for your detailed comments and sharing. We apologize for the slight disappointment caused by our stay which did not fully meet your expectations. Regarding the room hygiene issues you mentioned, we will share this information with the hotel management to identify shortcomings in detail, maintain positive aspects, and improve deficiencies. We are always committed to providing guests with a perfect stay experience and believe that your next visit will bring a brand-new experience. We sincerely invite you to come again.
Julia369
Superior-suite
Overnattede i okt. 2024
Forretningsrejsende
24 anmeldelse
10/10
Enestående
Slået op den 4. dec. 2024
It's a great hotel for those who come for an exhibition. The rooma are very big and spacious with kitchen Rooms are Soho designed with a bed on the second floor of the room. If you plan to walk in the city centre, it's about 50 min drive by taxi.
Oversæt
Svar fra overnatningssted: Dear guests: Hello! Thank you very much for staying in the hotel and giving a high evaluation, every section of the hotel is constantly.Efforts, require more detailed, timely service to every store guest, very glad to see your recognition of our work,With your trust, we will continue to make progress and always be ready to bring high-quality service to every guest, and we look forward to it.Your visit again!
Freddo
Superior-suite
Overnattede i maj 2024
Forretningsrejsende
15 anmeldelse
10/10
Enestående
Slået op den 16. jun. 2024
Very friendly.staff, good service, clean and close to restaurants and other services.
Oversæt
Svar fra overnatningssted: Dear guests, a simple day is like a cup of aromatic tea, the more you taste it, the more you taste it. Whether a thoughtful accommodation proves its unique value in the world, or whether Novotel is more satisfied, your review will inspire us to strive to do better when it comes to guest service. We care deeply about the satisfaction of our guests, and your feedback is invaluable to us. Once again, all members would like to express their heartfelt thanks for your high evaluation, and we sincerely look forward to your visit again.
Joe
Superior-suite
Overnattede i sep. 2024
Solorejsende
5 anmeldelse
10/10
Enestående
Slået op den 28. dec. 2024
Verry good
Oversæt
Svar fra overnatningssted: Dear guests, hello! We are very pleased to receive your praise for the comfort of our hotel environment. We have always been committed to creating a warm and elegant accommodation experience, ensuring that every guest feels the warmth and comfort of home. Your satisfaction is our greatest reward and the driving force behind our continuous progress. We look forward to your return and continue to enjoy this tranquility and beauty!
KIM
Deluxe suite med 1 kingsize seng, Duplex
Overnattede i maj 2025
Par
2 anmeldelse
10/10
Enestående
Slået op den 24. jun. 2025
Everything was fine and staff were friendly
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好!非常感謝您下榻上海虹橋諾富特全套房酒店,同時也真誠感謝您對我們酒店前台工作人員的喜愛和服務認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會! 期待您再來!
R. Steffen
Executive suite med 2 soveværelser (dobbeltsenge), fordelt over 2 etager
Overnattede i sep. 2024
Familie
3 anmeldelse
10/10
Enestående
Slået op den 13. okt. 2024
It was a very pleasant stay. We stayed as a family in the executive suite on the 5th floor, for one night. Unfortunately the laundry room was being renovated until October 20. It could have been helpful to know this before, so we could have prepared for the situation. The staff was really nice, and the location for a stay nearby Hongqiao train station/ airport is just perfect. The accommodation lives up to its Novotel brand name.
Oversæt
Svar fra overnatningssted: Dear Guest's :Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed certain aspects of your visit, and we sincerely apologize if your experience did not fully meet your expectations in all areas.