Campanile（Shanghai Natural History Museum）

There was a cockroach inside the bathroom for the 2nd time we were there on the same room 723. They handled the first time well because they promised they will thoroughly sanitize the room and sent us apples and treat us free breakfast for our stay. But since it happened again, I am not sure if the sanitation process was indeed thorough.

The hotel room is large and the beds are confortable. The only issue I had was that our room smelled of cigarette smoke when we got back and I asked the front desk to let us change rooms. Initially, they wanted us to sleep in the room for the night and change tomorrow. I insisted that we cannot sleep with the smell of cigarette smoke as we are alresdy having headache with the smell. That is when they told us that we can transfer to another room. Just a little disappointed with the service that they were not proactive to let us change rooms or get rid of the smell. The location has a great view of the river, but a little walk from the train station. They have free water bottles that you can request and the robot will come up to your door to deliver. Sometimes, the AI will not understand you and will just be quiet. So hopefully, this will improve and AI will respond that it does not understand instead of just giving the silent treatment. They also have free candies, teas, and amenity kits like comb, toothbrush, toothpaste etc. which you can freely get from the lobby. They also have vendo machines for drinks, instant noodles and some table games at the ground floor.

Eventhough this place is quite a bit far from Nanjing Road, a room is very comfortable, clean and cozy and service staffs are nice. In fact, it's near metro line 13; Natural History Museum and have a lot of restaurants, wasy fo find food or snack. If I hv a chance, I'll come back to stay here again. P.S. I forgot to take photo of a bed 🤣