IntercityHotel Shanghai Xujiahui

The room always always can smell the smoke. Not sure from where, it could be from other room, some guest smoke in the room ! 😓

Good things first: location is good as it’s close to metro and near Jiajia tang bao! Staff were really pleasant and friendly! However the room layout is awful! The showroom is right next to the front door which means the bath mat needs to be placed right next to the door where it’s most likely to be dirty. And if you happen to open the door at the same time when someone enters, good luck with door smashing and no privacy! Next to the shower cubicle is the toilet which is facing the mirror and the toilet door is made of glass! So if the lights are on and someone is sitting on the toilet, what a view for another person in the room to observe! And we were travelling with a young kid so extra trouble! The light panel was on the same level with the bed which wasn’t an obvious problem until lights suddenly turned on three times between midnight and 2am, I figured it was caused by our pillows slightly overhanging above the control panel! So many careless design flaws that makes our stay very stressful. The worst is that the smoke detector was wrapped by toilet tissue! Clearly the previous guests had found a way to deactivate the smoke detector to have a cigarette! Had anyone carried out basic inspection this would have been fixed but clearly there is lack of supervision and management. Overall I do not recommend especially when travelling with family or care for privacy.

The room is big and clean because the hotel is new and just opened last Sept. The service is very good and the staff is helpful and polite. Will come back again for sure.