Shanghai Jinqiao Haichang Penguin Resort Hotel

We booked this hotel because it was new, had a very cute penguin theme, and was conveniently located near Haichang Ocean Park. The check in service was quick and smooth. The rooms are large and comfortable. The children’s gift in the room was a very nice surprise! Our children also loved the children’s playground in the hotel lobby and the penguins in the lobby. When our friends encountered a problem with an unruly, aggressive guest, the hotel manager went above and beyond to support us and help us solve the problem. He definitely deserves a lot of praise for his kindness and professional manner! He reviewed the CCTV carefully, communicated the findings to my friends, and supported them in resolving the problem. His customer service was top notch! While the weekend was busy and there were many other guests, all of whom had young kids, the service was excellent. The hotel offered a frequent free shuttle bus to Ocean Park. The breakfast buffet was excellent with lots of choice (go early to avoid waiting in lines). We went for breakfast at 8 AM and were quickly seated. Guests who arrived at 8:30 AM had to wait for a table. There are not many dinner options available nearby, and food delivery takes a while. It is also a bit difficult getting a taxi at the hotel, as the location is a bit remote. Overall though, we enjoyed our stay and it was a fun experience!

這次住的是企鵝酒店，總體挺不錯，小孩很喜歡。前台一個個子高高瘦瘦的服務態度是最好的，其他小姐姐（遇到的兩個小姐姐）你問他一句總有種不耐煩的情緒。其他都還不錯，你有需要，都會第一時間給你送上，比如牙膏，比如凈化器。班車也很及時，5分鐘一班，基本上一上車就能馬上開的。

挺好的，家庭大床房是一張大床+上下鋪，早餐品種也比較豐富，1樓有個挺大的小童樂園，就是營業時間太短了，10點開門，8點關門，這時間基本在海昌。有很多班車去海昌，不用擔心住得遠。這邊比較偏，可以點外賣，但是選擇不多。 帶孩子玩海昌感覺還是要玩兩天，可以慢慢玩，因為排隊比較多，演出也要提前去。花了半天時間去天文館，有些遊樂設施這次沒玩到，白鯨之戀沒看到，週六下雨夜間節目也取消了。總體來説值得一去