Pujing Waiting Hotel (Shanghai People'S Square Xinzha Road Subway Station)

前台免費升級了房很OK，但是隔音效果巨差，我晚上睡覺甚至能聽到隔壁打呼嚕的聲音，然後早上八九點外面就開始裝修了，真的可以不用睡覺了，別來

電視機壞的 空調晚上出風的聲音和拖拉機一樣 隔音太差了 這是我第一次評論酒店 給的差評

Friendly reception service, and location is superb! Room makeup service was intuitive, and you can easily contact them via WeChat to request for anything.

I have booked this hotel many times. The place is clean and beautiful. Staff is friendly. Location is close to train station. I will book it again definitely. Food is okay. Room is spacious.

The hotel location is right outside Xinzha Road train station. The downside is that I am unable to adjust the aircon temperature to heat as the front office said the function is not turned on yet. Have to jacket every night when sleeping.

Pros: Excellent location, right next to Xinzha station on Line 2. Smart rooms were a nice touch, with some amenities (e.g. curtains, TV) controllable by voice via 小度在家 (XiaoDuZaiJia Smart Display). Room is also equipped with smart toilet. Bathtub is spacious, and water pressure in the shower is strong. Mixed: The 2 washing machines and 2 dryers seem to be overused for a relatively new hotel. There was often a crowd, and at times, piles of unwashed clothes left in the laundry room. Guests would remove other guests' laundry from the washers and dryers as soon as they finished. The parcel management system could be more efficient. While I appreciate that the hotel helps receive parcels and take-out, the receptionists often took a long time to locate packages, even if they had just arrived. Unlike some other hotels, the staff doesn’t automatically deliver take-out via the robot, although you can request. Cons: Staff were mostly friendly and helpful, but the biggest issue we encountered was on the last night when cigarette smoke smell started coming into our room. Despite closing the windows, the smell unexpectedly worsened. When my husband returned to the room after being out for a while, he also noticed the strong smell compared to the air outside the room. We contacted the front desk via WeChat, and a staff member came to inspect the room. He claimed not to smell cigarettes but mentioned that his nose might still be blocked from being sick. When asked for an air purifier, we were told they used to have them but not anymore, and that the 快递 (courier) had not arrived. The staff offered to move us to another room the next day if one became available, but we were checking out in the morning (and also highly doubt that the hotel was at full occupancy). When asked if the neighbouring rooms were smoking rooms, the staff said they would not know whether guests smoked in them. This was annoying since we were traveling with an infant and had specifically booked a non-smoking room. The staff only offered a diffuser to mask the smell, which does not address the real issue... All in all, despite having an otherwise pleasant stay, I cannot recommend this hotel, especially with many other hotels in Shanghai and new ones popping up all the time.