Marinaterra Hotel & Spa

From checking to checkout everything was a breeze. Comfortable modern room. Used the in room safe and enjoyed coffee every morning. Friday night there was some music but it does down early or we fell asleep. Several restaurants within walking distance with a large variety of offerings. Was great being next to the marina. Only reason for 4 stars not 5 was parking was limited but we always found some.

We were shocked at how rude and incompetent the manager and front desk staff were at the Marinaterra. We added a night to our reservation and they forced us to pay for a third night because the reservation was recorded under a different name (not our fault). We didn't sleep because the hallways are made if tile and so loud outside our door. The Smart TV apps did not work, there were small cockroaches in the bathroom, and the hotel staff knocked and WALKED into our room while we were there to ask if we were checking out! I never leave reviews but feel compelled to leave one here. We had so many bad experiences staying here. The rude attitude towards foreigners was obvious and our friends that stayed there experienced that as well.

This place is more expensive than it’s worth. Room service and customer service in general were poor. Nice view of the marina if you pay extra.

Stayed here before and although i prefer other hotels in the area, the Marina Terra was more than OK. I'm a proper 'gringo' and although i speak some decent Spanish, i didn't encounter any rude staff or discrimination based on my Gringo-ness. In fact, on my extensive travels to Mexico, speaking a little Spanish (however badly) always helps...anyway... I had a room facing the road, not the coveted Marina view but the view was still lovely, could see the Bay of San Carlos and i could sit on the balcony with a beer watching the world go by. Rooms were clean, shower OK (pressure/temp could be better), Bed was wonderful. AC worked a treat with the 40degC days. Food in restaurant was good if a little expensive, there is a brilliant restaurant opposite called 'El Patron' which was cheap and spot-on. Breakfast in hotel is highly rated but i found it disappointing, most of the food hidden behind dark plexiglass and you really need that bit of Spanish to figure out what everything is (and ask for someone to get you it). The so-called Marina-Terra beach club is and always has been a total disappointment. Its mainly a glorified swimming pool with a rocky beach. There's much better beaches nearby!

This hotel is nice but the staff treats you like sewage, especially if you are a woman. Absolutely horrid front desk men who completely ignore you for ten min. before even looking at you with disdain

First the good, The room had an amazing view and was well furnished. Now the bad, I informed the staff at the front desk that I did not speak a lot of Spanish. The check in gentleman spoke next to no English and seemed bothered that I couldn’t speak the local language. After checking in the RFID card they gave to be able to use the stairs and elevator was held together in a plastic sleeve with staples keeping it closed. The elevator was very old and small so my wife left claustrophobic in it. When we took the stairs back down from the 4th floor there was no lighting from the third floor to the bottom floor. The remote for the streaming box that is in the room was broken so I went down to the front desk to let them know and I also had to ask for the specific WiFi password for my room. They said someone would come up in 10 minutes to fix the remote and no one ever came. After that the TV kept turning on and off on its own which continued all night long and into the morning. When the TV started up I recorded what it was doing on my phone and took it to the front desk to show them and again was told someone would be up to fix it in 10 minutes. After this the toilet in the room would not flush and almost overflowed. When we tried to call housekeeping the woman that answered did not speak any English at all and was speaking Spanish so fast I could not even try to follow along. In the morning (with still no working toilet and a TV in the sleeping area that kept turning on and off all night long) I went down to the front desk to check out and informed them again of the room situation and the front desk said, “Sorry” and it felt like they just brushed me off since I did not speak Spanish.

I had a hard time deciding what to rate this hotel as I think there are personal preference in play. People coming here seem to be here to party or are here for a special event. On a Saturday night it was pretty noisy outside till after midnight when the partiers came inside and yelled up and down the hallway until 4AM. Music at the pool came on at 9 AM. If you’re here to sleep, you may not be happy here. If you enjoy the partying-this may be right for you. I did like the room view, the room servíce and the property overall. But I wouldn’t come here expecting a quiet, restful place. Sunday night was better-a special event by the pool that had loud music till just 10PM. It seemed better after that.

Nice location, the Jr ste. has a great view though you are down low. I'm not convinced that the receptionist didn't lie to me when I asked for a higher room with a nicer view with the Jr suite reservation. You need to leave a 300p guarantee per pool towel and 25p per extra packet of coffee. The room either hadn't been occupied for a while, Covid cleaning restrictions still in effect, or lazy housekeeping, but we definitely have checked into cleaner hotels at much cheaper rate. The bed was comfortable and the AC worked good except that the cleaning staff took our second room key to prevent us from keeping the AC running. The room had a smell and definitely needed to have some air circulation. The hotel staff speaks some English. All in all, we will look for a different hotel next time we come back.

Good: nice view of closed marina, cactus on mountain, convenient location chosen by our tour group. A bit of upgrade for us as we came from remote area of North Mexico tour and rooms are bigger than my previous places. Since it is literally next to harbor, you can also do wildlife and sightseeing boat tour - highly recommended. Ok: Restaurant on site is convenient and breakfast buffet is plenty. I know, they are trying to advertise as "fine dining" but dinner was hit or miss and dishes are neither "real fine dining" nor "authentic (i.e. bland)." Again, not much alternative as there are limited other restaurants on that marina and a long way to go to downtown. I know, some people complained of noise level at night. May be people from US are not used to availability of live music in this town - from nearby night club and others. Things could improve: limited English speaking staff even at front desk. Unable to assist me booking message on site. I ended up walked myself to next building to the hotel and booked myself. Message is not good, almost as expensive as US. I had way better messages for less in Cabo! Final take: go to San Carlos, secret playground of dessert, land locked Arizonians for natural beauty, less touristy appeal. People for AZ drove there for oceanside holidays. Do not expect first class dining, other tourist amenities or first class cleaned rooms.