Gæstebruger
10. december 2022
We stayed Monday-Friday so my husband could work and had his company Christmas party. Everything was good until day of checkout. My husband had to work, got late checkout approved from front desk, gentlemen said he put a note on the account. At 11:06 housekeeping comes to the door and I explained we had late checkout. 12:00 housekeeping manager comes to the door and very rudely says you have to get out of the room now, I explained my husband was working but would be there soon, she said you have to get out now. The elevator is broke and we are on the third floor, I can’t carry all the luggage snd I have a bad shoulder and back. I go downstairs and ask for help to which she very rudely says talk to the front desk. Luckily, my husband walks in and we go to the room. They had already shut off the key, he goes back down and the guy who approved the late checkout says hes sorry they shouldn’t have done that then he snd the other lady at the desk argue about who is right. We get our stuff and as we are walking out of the room the housekeeping manager and her worker are facing another room, I comment that I have never been treated so poorly and she whips around and says you dont talk to me like that then her worker starts in and both are basically telling me off. We are still trying to wrap our heads around what took place. Unbelievable.
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