Ascott Waterplace Surabaya

Ascott Waterplace Surabaya anmeldelser

Ascott Waterplace Surabaya

Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Lontar, Sambikerep, Surabaya, East Java, 60126, IndonesiaVis hoteloplysninger
Ascott Waterplace Surabaya
Ascott Waterplace SurabayaAscott Waterplace SurabayaAscott Waterplace Surabaya
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Gæsteanmeldelser

9.3/10
Fantastisk
65 anmeldelse
Bekræftede anmeldelser
Placering9.6
Faciliteter9.4
Service9.1
Renlighed9.2
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Alle anmeldelser(65)
Positive anmeldelser(65)
Anmeldelser med billeder/video(16)
Venligt personale(15)
Fantastisk ophold!(13)
Fantastiske værelser(8)
I nærheden af shoppingområde(7)
Praktisk for shopping(7)
Gæstebruger
Deluxe-lejlighed med 1 soveværelse
Overnattede i nov. 2024
Solorejsende
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 31. dec. 2024
Service was awesome , the staff are all warm and respectful. Location is also very good
Oversæt
Svar fra overnatningssted: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Gæstebruger
Deluxe-lejlighed med 1 soveværelse
Overnattede i mar. 2024
Familie
14 anmeldelse
7.5/10
Slået op den 28. apr. 2024
room is.well decorated, kitchen is nice to.have, cutlery and other kitchenware is enough.to cook a nice meal. the mall is just across the street, the mall is ok with many restaurant and two supermarket. the service is complex and redundant with many paperwork. if you drive a car it will be even.more ridiculous.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvement in regard to too many paperwork which we sincerely apologize for.Kindly be rest assured that we will continue to put in every effort to ensure that our guest's staying experience would be an extraordinary one. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,Monica SihombingAsst Guest Service Manager
Gæstebruger
Executive-lejlighed med 1 soveværelse
Overnattede i mar. 2024
Familie
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 15. apr. 2024
We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can. The apartment is nice and cozy.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your feedback with regards to under maintenance beach pool related to safety reason which we sincerely apologize for.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you and family better. Yours sincerely,Monica SihombingAsst. Guest Service Manager
Naicha
Deluxe-lejlighed med 1 soveværelse
Overnattede i feb. 2024
Forretningsrejsende
8 anmeldelse
10.0/10
Enestående
Slået op den 3. apr. 2024
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Oversæt
Svar fra overnatningssted: Dear Naicha,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!And we also would like to thank you for your understanding our situation when the nature disaster happened during your stay in our property.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Grcnat
Deluxe-lejlighed med 1 soveværelse
Overnattede i jan. 2024
Familie
6 anmeldelse
9.5/10
Vidunderligt
Slået op den 6. feb. 2024
Perfect place to stay especially if you are with big group! Located in a strategic spot of west Surabaya.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Augustinus Ivan Christian
3 soveværelser Executive lejlighed
Overnattede i dec. 2023
Familie
11 anmeldelse
7.5/10
Slået op den 24. apr. 2024
the management nto friendly at all they talk badly dont give any solution
Oversæt
Svar fra overnatningssted: Dear Mr. Augustinus Ivan Christian,Warmest greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience.Related to your feedback to our property, may we ask your kind assistance to provide us more detailed data regarding the incident you experienced or to contact you directly for us to investigate further. We are looking forward to hear from you.Best regards,MonicaAsst. Guest Service Manager
18169363
Deluxe-lejlighed med 1 soveværelse
Overnattede i jan. 2023
Rejs med venner
51 anmeldelse
8.5/10
Meget god
Slået op den 3. mar. 2023
The room is perfect, included refrigerator and one small living room, but breakfast was too simple compare with others.
Oversæt
Svar fra overnatningssted: Dear Sir/Madam,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
Gæstebruger
Executive-lejlighed med 1 soveværelse
Overnattede i mar. 2023
Familie
2 anmeldelse
8.0/10
Meget god
Slået op den 18. maj 2023
good place, good service 👏
Oversæt
Svar fra overnatningssted: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
Gæstebruger
Executive-lejlighed med 1 soveværelse
Overnattede i jan. 2024
Forretningsrejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 26. apr. 2024
Nice place and nesr to many places
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Soon Yee
Deluxe-lejlighed med 1 soveværelse
Overnattede i jun. 2023
Par
4 anmeldelse
8.0/10
Meget god
Slået op den 22. jul. 2023
Everything was fine, if room service is provided will be better
Oversæt
Svar fra overnatningssted: Dear Guest User. Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager
DMBDMB
Executive-lejlighed med 1 soveværelse
Overnattede i feb. 2023
Forretningsrejsende
24 anmeldelse
10.0/10
Enestående
Slået op den 3. mar. 2023
Great location, all my meetings were in the area. Service was great arrived way early at 9am so dropped bags off and went to meetings came back at 2pm and my bags were already in the room and room was kept cool. Breakfast quite standard but worth the 130k especially since they open the restaurant at 5am and I had to leave for the airport at 6am. All in all will stay here again
Oversæt
Svar fra overnatningssted: Dear David Michael,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Best Regards
Floraview
Deluxe-lejlighed med 1 soveværelse
Overnattede i dec. 2022
Par
3 anmeldelse
10.0/10
Enestående
Slået op den 24. jan. 2023
My second time staying in this premise. Staff is on task and are prompt in helping us solve transport issue to my next destination
Oversæt
Svar fra overnatningssted: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Diego
Deluxe-lejlighed med 1 soveværelse
Overnattede i dec. 2022
Andet
27 anmeldelse
10.0/10
Enestående
Slået op den 8. feb. 2023
Very good location, welcoming staff and great service. I felt like home and very good breakfast.
Oversæt
Svar fra overnatningssted: Dear Diego T.Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Thank you
Gæstebruger
Executive-lejlighed med 1 soveværelse
Overnattede i apr. 2022
Familie
1 anmeldelse
7.5/10
Slået op den 19. maj 2022
Less clean than my last stay. Need to improve the cleanliness. I found a urine stain on toilet seat, right after i enter the bathroom. My partner sneeze a lot because of the dust
Oversæt
Svar fra overnatningssted: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Paulus Siswanto
Executive-lejlighed med 1 soveværelse
Overnattede i aug. 2023
Par
8 anmeldelse
10.0/10
Enestående
Slået op den 10. nov. 2023
Very nice and clean hotel.
Oversæt
Svar fra overnatningssted: Dear Mr. Paulus Siswanto,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica Sihombing Asst Guest Service Manager