Hilton Garden Inn St. Augustine Beach

We rented a room for our daughter and granddaughter because it is close to our condo.our granddaughter had a very expensive necklace, which was stolen from her room. There was no lockbox, no security lights in the room or hallway. The door did not always close tightly. I would never put anyone else out n this hotel

We just returned from a week at the Hilton Garden Inn. I wanted to like this hotel since it has a great location and is near my family. We had two issues. Our room was supposed to be cleaned every other day. The first day it was supposed to be cleaned someone hung a "do not clean room" sign on our door knob. I spoke with the individual cleaning the rooms that day and our room was promptly cleaned. The second day the room was supposed to be cleaned, it was not cleaned. Sadly an expensive necklace went missing that afternoon. Since the necklace was only taken off to go swimming this one day, my relative was mindful about where it was left in the room. Our room did not come with a lockbox. We spent over three hours looking throughout the room and our belongings. The hotel management indicated that no one else entered our room, but it never turned up.

We stay here whenever we come to St Augustine until we can get into the condo. Unfortunately it is showing its age. The rooms are in dire need of updating! Our bathroom was a prime example. The sink vanity was rusting, all the faucets were loose, the molding is crumbling & the mirror is losing the backing. There were good things about it also. The staff is GREAT! Hannah was extremely helpful when we needed to add another day! The housekeepers were very pleasant. The pool is gorgeous. It’s close to a lot of stuff since it’s in St Augustine Beach! We’ve never had a problem staying here, I just wish they would update rooms.

Close to the beach and some restaurant /bars. Easy in and easy out. Staff was friendly and accommodating. They want me to get up to 200 hundred characters. I just need a couple more characters. How am I doing? Not at two hundred yet. Just ten more characters.

This is a good hotel within about 1+ block of the beach. There is a busy street to cross, a four lane, to get to the beach without a traffic light. Drivers will usually stop if you're standing and waiting. The hotel is clean. Beds are comfortable. Rooms decent size. There is a charge for breakfast about 11$ but totally worth it. The usual breakfast buffet is served but a chef will also prepare a custom omelet, eggs any style and delicious potatoes. It's a good breakfast and worth the price. The management is helpful and actually cares if your stay if comfortable. The local beach is nice and has a family vibe. Good location and good hotel.

Excellent hotel, clean and comfortable rooms and excellent facilities. The staff were wonderful especially London she really went above and beyond. breakfast service and quality was a little lacking but all in all a fantastic place to stay, we even extended our stay - we will be back.

We normally stay in ocean front rooms but due to local prices opted to stay off beach front. Room was typical for hotel. Only dislike was after paying so much for room seems like breakfast would have been included but instead they charge extra.

Since the idea of being in St Augustine came about, I visited this hotel the first time during Covid. At that time, I was told the hotel was freshly renovated and there was limited services like breakfast and I noticed there was a different manager and different front desk. My room was super nice and felt fresh at that time and through the years, its been hit or miss. At the same time, there is always a new manager and new front desk. During this stay, a bed looked like it was misplaced and the next morning, water did not properly drain in the sink and bathtub. I had the pleasure of meeting Ashley who I thought was the director of housekeeping but turned out to be the general manager who was ultra friendly and kind. Kudos to Latasha who has a good sense of humor and a good head on her shoulders very kind and helpful. For the inconvenience, Ashley refunded 5000 points which was somewhat disappointing since the HGI guarantee is: "we will make it right or the night is free". At this point, I still cannot understand why breakfast is not served and Im glad Latasha's sense of humor was great when I asked her jokingly, "can I have my pet alligator in the pool" ( a joke) rather than the generic "Welcome as a diamond member" so I thought to crack a joke and Latasha had a great sense of humor making the Diamond welcome perfect and funny. No dinner served is over my head so Im disconcerted why it's called a Hilton Garden Inn acting like a dressed up Hampton Inn. As far as sleep quality, the bed felt so comfortable and provided a good rest after a long drive from Tampa, comfortable chair and outlets on the desk to power up all electronics. My previous stay with the junior suite was wonderful but I think I'll be taking a break with this hotel as Hilton Garden Inn St Augustine is really acting like a dressed up version of Hampton Inn and suites. A different manager and different front desk at every visit says volumes. I stay in Hilton properties a minimum of 300 nights/ year so there is a certain expectation of how a hotel operates and the amenities it has and sadly this hotel has fallen consistently so it's time to head elsewhere when traveling. Thank you.

Great hotel. Location was great. Easy walk to the beach. It was quiet and secured away from the busy beaches. The rooms were comfortable. The beds very comfortable. The breakfast was good. Staff friendly and professional. Definitely recommend and will return.