Gæstebruger
11. november 2022
Our stay was totally horrendous. Payed for presidential suite due to its sauna jacuzzi and double shower, it was our anniversary and my partner was recovering from a bout of Ill health, from arriving to leaving we had no hot water , each day we were told the technician is. Coming today , and at no point was the problem resolved , or even offered a room to shower, we went 3 days having to wash and unable to use facilities. I was in tears on several occasions to the lovely receptionist, who did all she could but had no support. Manager would not speak to , I was advised to email hotel which I did daily …,, not something you want to be doing 0n a week earned break to a presidential suite . Please think twice before booking this hotel , it is an old building that has reoccurring water problems, we found out whilst there. There is no support, emergency contact number, the gent said he could do nothing, put it in writing and request refund …,,,,, not what you need to hear whilst distressed ion your holiday !!!!!! Avoid
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