Fabulous Village

This place is a fantastic spot for a family trip! Its location is really good, situated between the city centre of Rome and the coast (Ostia). You might have to queue a little bit for check-in, but it's definitely worth it, especially for the price. The accommodation was pretty clean, and having air conditioning in the cabin was a real bonus. The staff were friendly, and you'll find everything you need on-site, although the food was a bit average. The absolute highlight for us was the water park – my little boy absolutely loved it! Overall, I'd definitely recommend this hotel.

The experience that we had at Fabulous Village was Mixed this time we stayed. We have stayed there before in the past and there were a few instances this time that made the stay not that pleasant. Negatives: First of all, Some of the staff were not helpful and very blunt whenever they were engaging with us, it was not all staff mind you as some of them were quite friendly but we also experienced staff members ignoring us in favour of talking to other native residents and being sometimes rude with how they spoke to us. They also had a habit of not stomping out bad situations that made us uncomfortable. One instance came when we decided to go to the restaurant for some evening food, there was a big table of children and adults sat near us two who repeatedly said racist comments, mocking us and taking the piss while we were eating. the adults were no better, seeing the children behaving in such as manner and not intervening and instead staring at us as though we were doing something wrong. Numerous time the staff came over and saw this play out and not once did anyone offer to help or assist us with this situation which left us annoyed and frustrated with the staff and the residents. Another encounter had us trying to explain to the staff that we had a discount for the buffet breakfast, Instead they insisted that we had to pay the different amount and said the reason was because they changed it recently without notifying residents. As much as we tried to talk to them in a understanding manner, they were blunt and refused to consider our position, even going to far as to not even look at the evidence that I was showing them and just kept refusing. we have since emailed them about this situation when we came back from the trip but so far, we have not received any reply from them at all and are assuming they won't. We couldn't help but feel that when we were there we were singled out and treated differently since we were foreigners and also because my partner is asian so there were other instances where at the swimming pool area the older boys would splash water at us and throw balls towards us for no reason, whereas other residents didnt have this experience at the time, again the staff did nothing to help with this. Finally in terms of the facilities we had a shower head that was spraying out water at different pressures instead of the normal pressure you would be accustomed too so it ment that it was sometimes painful to have a shower. Furthermore, some of the plug sockets in our accommodation were broken already and just not usable throughout our stay there.  Positives: The security guard and the Infopoint staff were very polite, respectful and helpful during our stay which we appreciated after having other experiences with staff that were unpleasant. The accommodation was reasonably clean and spacious enough for two people and the bed was lovely and comfortable.  the swimming pool was lovely apart from the experiences we had mentioned above and the food was very delicious and tasty too.  Overall we did have some positive aspects of this stay but they were overshadowed by the staffs rude and ignorant behaviour during different situations and the constant feeling of subtle and not so subtle racism that we had to endure during our time there, it really made us feel uncomfortable and to the point were we couldn't wait to leave to go to the city and be away from that environment. 

Friendly , clean .. great vibe