Gæstebruger
23. august 2023
There is nothing redeemable about this hotel. Just save yourself the trouble and don’t stay here. The entire hotel is filthy and worn down, which is shocking because it’s brand new. It wasn’t even open yet when I made my reservation. The floor of my room had huge stains and the bathroom floor and shower were stained as well. What I thought were stains and poor craftsmanship in the shower ended up being pure grime, as I discovered when I wiped it with a rag. There was hair in the shower. The elevator floor looked even worse than my room, and the elevator doors were covered in nasty fingerprints. One of the two elevators was out of service. During checkin, the two women working the front desk were very nice, though one of them said my room number out loud which of course is not allowed. (She was quickly and quietly reprimanded by the other employee.) I also overheard them telling someone they couldn’t switch rooms because the hotel is fully booked - I imagine I wasn’t the only one disappointed. When I first arrived to my room, I was shocked to see that the door was propped wide open. That freaked me out, especially as a solo traveler. I had to go through the room and make sure nothing weird was going on. A mop cover had been folded and shoved into the top of the door to keep it open! I had to pull it down and put it in the hallway outside my room. Then I found out that the hotels don’t supply hair dryers! I don’t think I’ve ever been to a hotel, especially a brand name hotel, that doesn’t have hair dryers. I had to waste my time and money to go buy one that I’ll only need to use one time. The TV wasn’t working. The front desk had me call tech support which was useless and frustrating. I ended up fixing the TV myself - no thanks to the support, who just asked me to turn it on and off multiple times. As a longtime IHG member, this stay was horrific. I previously stayed at another Avid location, and it was nearly as bad as this. I will never stay at an Avid again, and I wouldn’t recommend it.
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