ILoveBermuda21
5. april 2025
March 2025 I visited this hotel at the end of March 2025 for a solo trip of relaxation & that’s exactly what I got. In terms of customer service, I couldn’t ask for more. Anything I asked for was done in an instant. Ahmed (housekeeping - room 1110) made my stay by making me feel extra special each & every day as I was on my own. He couldn’t do more for me, he deserves a raise!! Amal at the Spa was brilliant, I went to her twice because she was that good with the massages. There are multiple swimming pools to choose from, all heated apart from one that is COLD! The beach is right on the hotel grounds with plenty of loungers to sit on. The entertainment team keep you entertained throughout the day with different activities such as foam parties, Zumba, water gym etc. The evening entertainment is what it is…it’s not that great & the PA system often stopped working halfway through a show but it’s something to pass time after dinner. The rooms are a little dated & could do with some updating. I actually changed rooms & upgraded to a king room which cost me 70$. I was happier with the upgrade. My only real let down was the food. I’ve been to a few “all inclusive” stays before but unfortunately the quality of food for this one wasn’t great. Although each day was a different theme, It did feel like the same kind of food. Meats that were cooked were quite dry. The miniature desserts weren’t very nice at all. Could’ve done with some proper ice cream. Also there weren’t any snacks (crisps, nuts etc) available & you can’t get food after midnight without paying for it. The alcohol wasn’t great tasting either. Very cheap (Spain like). However the man who makes the pizza at lunchtime in the Lebanese restaurant is great, they taste great! There are three restaurant that you can choose to eat at once in your stay, an Indian, Lebanese & Italian you must book these a day in advance. I was only able to go to the Italian which was better quality than the regular food. The swimming pools can’t be accessed after sunset which is between 5:30pm - 6pm. Overall it was a nice stay, the staff are really lovely & make up for the not so great food quality.
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