Park Hotel Kaylaka

Beds are extremely hard - the cheapest mattress without a grid beneath, but rather a whole plate making it even more uncomfortable. Even though I booked their deluxe suit, when I complained and asked that I check out 1 day earlier (to have one instead of the two pre-booked nights) they refused to return the money for the night not used. I checked out 1 night earlier anyhow, but it left a very bad impression from the staff and the hotel. It is a spa/forest retreat wanna-be but nothing can be further away from it. Breakfast was meagre at best, rooms old, their bar and dinner not working, the spa still “under construction”. Management - clueless. They could not return the second night with the argument “it was paid by card”. Even though I paid it directly to them without intermediary!

On 26.05.2023, the prom of my school was held in the hotel restaurant. Already at 0:00. the waiters began to clear the still full plates and glasses. Even those who were in front of seated people without asking if they were free. We felt unwelcome and like they wanted to kick us out. For over 120 guests and BGN 108. an envelope per person, such an attitude is unacceptable! We are insulted and disappointed with this service!!!

The hotel staff is very rude. Most of them do not understand English and Manager (Vasi) says guest should understand and speak Bulgarian. Clearly they do not want foreign guests in Hotel. Wifi is worst and can not connect ever. Room are not clean, phone does work in room, Manager does not take action on complaint and does not listen also to guests concerns. Breakfast was dry, stale and rubbish. Will not recommend for anyone to stay in the hotel