Platinum Yucatan Princess Adults Only - All Inclusive

The service was great. The staff were so friendly and welcoming. The resort itself was beautiful and very nice. The food wasn’t the greatest but it wasn’t terrible either. Great drinks.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

Самая лучшая гостиница в моей жизни

Just back from this hotel (14-29 sept 24). It was a last minute replacement for our original booking and I must say it did not disappoint. The staff were very helpful and the room was huge and very clean if somewhat tired. We had a swim up room and it was brilliant but we had to take sun beds from the main pool as the ones you get at the swim ups are pre-formed plastic and not very comfortable. Special mention to Armando in the buffet restaurant, such a pleasant and nice man. Nothing too much trouble for him. Also a special mention to Jovita who initially served our drinks at the pool then at the main bar, she was brilliant. Very attentive and brought drinks without even being ordered. Very very nice lady. Would recommended booking at the a la carte restaurant at the sister hotel next door as they were brilliant. The Japanese a la carte here was fabulous. Plenty of choice / variety at all meals timings at the buffet although sometimes the hot choices weren’t alway piping hot. My only negative point would be the very arrogant and noisy Americans that were staying at the same time as us. Overall I would recommend this hotel. We had a great time.

We stayed here for 2 weeks recently with our friends and had the swim up rooms at the far end of the hotel which was lovely and quiet ! There were swim up rooms next to the main pool but unless you like it to be noisy and busier then would opt for another area. We were served all day at our pool area by a fantastic waitress called Jovita, who made sure we were never short of a drink, she brought us cocktails we had never even heard of and was such a chatty character that we got to know here quite well during our stay. She is a credit to the hotel. All the staff are super friendly and especially Armando who served us coffee in the restaurant, again he was amazing. The hotel was quite empty when we were there and not sure if it was due to time of year or not but it suited us fine, not sure if I would have enjoyed it so much if it had been full as it’s a big complex with a large amount of rooms. Food was excellent with numerous A’la carte restaurants to choose from which we did not have to book, we just turned up. Men had to wear long trousers in these restaurants. Buffet was like any other buffet but plenty to chose from. I had read a previous review about the Coati’s running about the area and there are lots of them about. Bit of a cross between a Racoon and Badger but they are so clever in trying to get into your rooms but as long as the door is properly closed, it’s not an issue, they are actually quite cute. They are only looking for food. Lots of other wildlife around the complex but did not cause any issues. Could not really fault the hotel at all

First time here. Spent 10 days. Nice clean hotel food in both the buffet and restaurant excellent. Service well had some issues with getting beach towels and waited 2.5 hrs for exchange of beach towels. 8 hrs before they picked up our room service dishes after calling 3 times and in person talk. Cleaning staff for our room was amazing! Miguel one of the tour guides is Amazing. I highly recommend him when you’re booking anything very friendly and on point! Over all great vacation we had a blast and would come back again. People to ask for when here Artouro front desk, Isreal lobby, Miguel tour guide advisor!

The fantastic. all the restaurants and the amazing buffet. The staff work tirelessly to make it happen the food quality is really good, the cleanliness is excellent did not had a single thing I didn’t like and an amazing choice. Well done catering management The entertainment team the shows they put on every night are professional like theatre shows you would pay for. the reggae show and all the other musicians. well done entertainment management. the WiFi was excellent every single place in the hotel. The absolute worst When we checked in we had a platinum deluxe junior suite with jacuzzi. The staff couldn’t have been nicer any problem come and see us etc. we got to our room and it was 2 double beds we wanted a king size we where tired after a 10 hour flight so we settled in and thought we would go back tomorrow and ask to change the room. Went back to see them in the morning after breakfast requesting a king bed and possibly a lower floor and all I can say is it was like I had asked for their first born child. Saying this was not possible and a whole lot of excuses. I finally made some progress and the woman said ok but I would have to be the next day. We would need to fully pack up check out at 12 and leave our cases with the bell guys (who were lovely by the way). Then wait four hours to check back in. My wife has serious mobility issues at the moment and this was just too much for her. I asked to see her manager and she was just rude sarcastic and just basically didn’t care. We are on vacation for god sake paying £4000 just the whole experience was awful. I have never been treated with so little respect and total disregard from anyone as much as these so called professionals. I felt as though I was trying to get something for free. I even said I would take a down graded room so they could accommodate my request. We decided to stay in our original room it was just easier than to do what they required. They serve Plastic cups in nearly all the bars because they don’t have enough glasses. No draft beer anywhere the eleven days we stayed, I can sit at home and drink cans of corona. It says in the brochure, twice a week at the platinum pool bar the bartenders serve drinks in carved out fruit. In reality it’s a slushy in a plastic cup everyday. And the sun loungers and tables at the platinum pool are disgusting and mouldy but you have no choice but to use them. please see my pictures I have posted you will be shocked. The management must either not look or just don’t care, even if they were wiped down in the morning or evening. Now the beach what can I say other than it’s absolutely rancid. Great mounds of seaweed and stinks. trackers going up and down every 10 minutes. Beach chairs and tables are filthy. The sea is just not safely accessible because of the amount of seaweed and rocks. Please don’t come here and waste your money if you’re dreaming of a beautiful beach. No drinks service on the beach you have to get your own.

GREAT PLACE FOR LOVERS I loved this smaller boutique type resort. It was extremely relaxing and perfect for private time with my lover. Many social activities were available to interact with other couples We were extremely happy with our choice of resorts and will return

We spent 10 days here in August in a deluxe swim out room. Pros: - The staff are lovely and friendly. Everyone says hi to you as you are wandering around. - We loved the animals (coatis, raccoons, beautiful birds and butterflies, deer, cats) but you do need to keep your eye on your sliding door as they'll open it if it's not locked. - The rooms are huge. Bed is huge too and really comfy. Housekeeping was great and we had no complaints about the cleanliness. Aircon was great. - There was constant maintenance going on throughout the complex and it was all very well kept. - We live in Brighton so we're used to the smell of seaweed and the feel of pebbles so we loved the beach. It was nice and quiet and there were little pathways through the rocks to get to the sea. We had taken beach shoes but didn't use them. - We liked the buffet and the beach bar for food. Staff were lovely, there was always something to eat and the tacos were great. - Having a swim out was well worth it and we were right opposite the ojo de agua so could watch the lizards and turtles. Cons: The USB in the room didn't work and the air-conditioning is a bit noisy. - The pool water was boiling at all times and like stepping into a bath, which we hadn't expected after reading some previous reviews. - The a la carte restaurants were a bit of a disappointment. We are a pair of foodies and we really didn't enjoy the food in these. I also think the whole 'men must wear long trousers' thing is a bit silly. Overall, the whole feel was a bit dated and not worth it. - Cocktails were a bit hit and miss. You didn't always get what you ordered or it didn't taste anything like it should if you did! - Staff are keen to upsell as you wander around (massages etc) but it's not too much of a hard sell. A simple no was OK. The only pushy one was a photo guy who was a little creepy. - Entry into Cancun airport is a bit stressy. There's a mad scrum to get into a passport queue, then your bags are searched on the way in. It was much easier for departures. Overall we had a lovely stay and would recommend. It is very hot and humid in August so even when it rains its still nice. There wasn't a lot of seaweed either. The hotel felt quite empty but we liked that!