pontypandy57
7. november 2024
Overall we had a brilliant time in the hotel Conquistador, the staff were very friendly and helpful, we upgraded to all inclusive after a day and it was well worth it, the food in the restaurants was fantastic with amazing choices always available, nearly all drinks were available on the all inclusive deal and although it was half term, the waiter service was very good. As it was half term there was many activities for the little ones in the daytime along with many activities for everyone around the pool, the animation team led by Max was exceptional, they worked so hard to keep everyone entertained and the Halloween pool party and evening entertainment was amazing capped off with a firework display. We did have an issue and that was with cockroaches inside our room, I complained twice to the reception staff but they just shrugged their shoulders and said it was expected, I could not accept this as we have been to Tenerife 6 times now and stayed in 4 different hotels and while we do see the little creatures outside, we certainly did not experience them in any of our rooms, so we were really surprised to find them in our room, during our last night we had to have the lights on all night otherwise we would be invaded by the little pests, our room was on the second floor room no. 254. The rooms are cleaned every day by hard working staff, however, the problem still persisted. As I’ve stated overall the holiday was enjoyable but we would have to be reassured that the cockroach issue had been eradicated before we would consider returning
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