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Placering9.3
Faciliteter8.5
Service9.0
Renlighed8.8
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Gæstebruger
Fem soveværelser grand strandvilla med pool
Overnattede i jun. 2024
Familie
24 anmeldelse
3.5/10
Slået op den 2. aug. 2024
Jeg planlagde oprindeligt at bo på dette hotel i 2 nætter, hvilket blev betragtet som højdepunktet på turen, men det ødelagde næsten turen. Heldigvis stoppede jeg tabet i tide og forhandlede med hotellet om at refundere den anden nat. Jeg boede i Villa nr. 4, med 3 soveværelser ovenpå og et lille soveværelse i midten. Der er to værelser nedenunder, et stort og et lille. Problemet blev afsløret efter indflytning... 1. Perronen sagde, at den var nyrenoveret i 2023, men det viste sig, at den slet ikke var blevet renoveret, og det var stadig den samme udsmykning og faciliteter, som da den åbnede i 2007 2. Der var ikke engang en tandkop i køkkenet 3. Det lille soveværelse nedenunder var fyldt med sand, og der stod myrer på bordet første gang kom rengøringen kun for at rense sandet, men han sagde, at han ikke kunne løse myrerne. Da jeg skulle til at gå i seng om natten, fandt jeg ud af, at klimaanlægget ikke kunne justere temperaturen. Det var altid 16 grader, og jeg ringede til en tekniker for at reparere det natten Det kunne stadig ikke rettes klokken 12 midt om natten. I denne periode kommunikerede jeg med receptionen mange gange for at spørge, om jeg kunne skifte værelse. Enten sagde de, at der ikke var nogen ledige værelser, eller også sagde de, at jeg skulle tjekke og svare senere, men der var nej svar. Efter morgenmaden næste dag gik jeg til receptionen for at forhandle. Det var bare en simpel undskyldning, at klimaanlægget ikke kunne repareres... 4. Hotellet var gammelt, og der var alle slags insekter på værelset. . og når det regnede, var det let at gå ud i stuen og stå over for en vandpyt værelse ovenpå drypper, og der er en enorm kraft...
Oprindelig tekstOversat af Google
6/18
Svar fra overnatningssted: Kære gæst, tak for din anmeldelse og feedback! Vi er i gang med at renovere alle vores værelser, men ikke alle villaer er færdige endnu. Vi beklager, at vores rengøring ikke levede op til dine forventninger og vil helt sikkert diskutere dette internt. Med venlig hilsen Urs Aebi - General Manager
Anonym bruger
Luksus Jacuzzi-suite
Overnattede i mar. 2025
Par
4 anmeldelse
9.0/10
Fantastisk
Slået op den 16. apr. 2025
Room was perfect, the vibe by the pool was lively but service was a bit slow
Oversæt
Svar fra overnatningssted: Dear Anonymous,Thank you for your review.We are thrilled to hear that your stay with us left a positive impression.We regret to hear about your experience with the pace of service by the pool. We understand that timely service is a crucial part of a relaxing vacation and we are truly sorry for any inconvenience we may have caused. We are reviewing your comments with our team in order to improve our service.Our resort is dedicated to providing a serene environment complemented by impeccable service and luxurious accommodations, and we are glad that these aspects contributed positively to your stay.We hope to welcome you again in the future.Best regards,The Management
Kirstytravels
To-værelses poolvilla med haveudsigt
Overnattede i nov. 2024
Familie
21 anmeldelse
10.0/10
Enestående
Slået op den 21. dec. 2024
The service was EXCELLENT as always. It was our second time back and we would go there again. Great food, great service and great rooms!
Oversæt
Svar fra overnatningssted: Dear Kirsty,Thank you so much for your nice review and for visiting us again!Wishing you a happy festive season, we remain,Kind regards,Urs Aebi - General Manager
SherryLY
Udendørs Jacuzzi-suite
Overnattede i nov. 2024
Par
1 anmeldelse
7.5/10
Slået op den 16. dec. 2024
Location is a bit off but with very good service. Price at high end, staff is very friendly and room is very clean. All inclusive packages is not recommended except you are a foodie and likes to drink alcohol alot. :)
Oversæt
Svar fra overnatningssted: Dear Sherry,Thank you very much for your reivew and feedback, which is very much appreciated!Our location is a bit off because we are located on a separate island next to Phuket. Our AI packages are indeed designed for guests who like to indulge :)Kind regards,Urs Aebi - General Manager
Gæstebruger
Luksus Jacuzzi-suite
Overnattede i feb. 2025
Familie
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 11. apr. 2025
Beautiful resort with great staff and amenities. Ideal for family that want to stay on the resort, free boat to the mainland included if required. We didn't eat/drink at the resort as we wasn't inclusive and the prices were very high, plus they +10%service and +7VAT on top of the advertiser prices. Restaurant next door was 5minute walk along the beach and alot more reasonable for foos and beverages. Overall very nice hotel resort.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your review.It is delightful to hear about your positive experience at our resort.We understand your concerns regarding the pricing for our food and beverages. While we strive to maintain a high standard of quality for all our offerings, we also aim to deliver value through our comprehensive amenities and services. Please note that the additional service charge and VAT are standard practices in the industry. We appreciate your understanding and will take your feedback into consideration as we continually review our pricing strategy.We are overjoyed that you found our resort to be beautiful, with commendable amenities and services that catered to your family's needs. The free boat service to the mainland is indeed one of the unique features we offer to enhance our guests' experienceFinally, we are pleased that our resort's location and the convenience it brings were aspects that contributed positively to your stay.We hope to welcome you again in the future.Kind regards,Enric Maimir - Guest Experience Manager and Quality Control Manager
MarielleP
To-værelses poolvilla med haveudsigt
Overnattede i dec. 2024
Familie
5 anmeldelse
9.5/10
Vidunderligt
Slået op den 13. apr. 2025
Big rooms, shower was poor. Private pool not very clean. Food was very good, much choice! Boat trip just 5 minutes and always available when we were there.
Oversæt
Svar fra overnatningssted: Deear Marielle,We appreciate that you took the time to share your experience with us.We understand that the unique design of our rooms is a question of personal taste. We are sorry that the bathroom was not to your satisfaction and have noted your comments.We are however delighted to know you made the most of your time with us.It is also good to read that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management
Jacksworld
Luksus Jacuzzi-suite
Overnattede i nov. 2024
Par
6 anmeldelse
9.5/10
Vidunderligt
Slået op den 14. dec. 2024
The villa we stayed in was beautiful with really nice amenities- expect prices to be at a premium in comparison to the mainland but remember you are getting the island experience in return ! - The staff where really friendly, helpful and attentive. on a side note I’m not the type of traveller to write a poor review however in this case I must add that during the few weeks I’ve travelled through phuket really poor guest behaviour was a standout at this resort - the resort must put in measures towards dealing with the poor guest culture they are allowing towards the employees and other guests - There is no expectation in place for guests social etiquette nor a security presence to support employees or guests - A consideration I would definitely take into account prior to choosing this resort for a special occasion / a place of relaxation during your holiday. Barcelo are a great hotel group and I’ve stayed with them at several of there locations , however the complete lack of consideration towards the guest culture of the resort , barcelos island paradise will end in island nightmare
Oversæt
Svar fra overnatningssted: Dear Jack, thank you very much for your review and feedback, which is very much appreciated.We will certainly discuss your comments about the guest culture at our resort in order to improve this.Kind regards,Urs Aebi - General Manager
KAM MAN
Deluxe-suite
Overnattede i feb. 2025
Rejs med venner
10 anmeldelse
10.0/10
Enestående
Slået op den 30. mar. 2025
The staff asked me to give a 5-star review, so I am here now🤷🏾♂️
Oversæt
Svar fra overnatningssted: Dear Kam Man, Thank you very much for your kind feedback.We hope you are enjoying your time at Barcelo Coconut Island.Kind regards,Ina Ivalinova- Assistant General Manager
Youssef
Luksus Jacuzzi-suite
Overnattede i apr. 2024
Par
4 anmeldelse
8.5/10
Meget god
Slået op den 15. maj 2024
The resort is fine, overal good service. The only thing you need to keep in mind is the prices are higher because it’s a island. There not a lot of thing to do on the island besides from the activities the resorts offers. But the rooms where great and clean. So i would recommend 2 days just to see. There is a boat taxi every hours to the mainland and back.
Oversæt
Svar fra overnatningssted: Dear Youssef, thank you very much for your review and we are happy to learn that you enjoyed your stay with us! Best regards, Urs - General ManagerThe Barceló Coconut Island Team
Gæstebruger
Luksus Jacuzzi-suite
Overnattede i nov. 2024
Par
2 anmeldelse
10.0/10
Enestående
Slået op den 25. dec. 2024
Beautiful island lovely staff
Reccomed the all in pack
Best bar staff jack and u-nut
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you so much for your nice review and we are glad to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager
TravelLoversssss
Deluxe-suite
Overnattede i feb. 2025
Par
8 anmeldelse
10.0/10
Enestående
Slået op den 26. mar. 2025
Amazing place, amazing people. The ultimate escape
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to review your stay.We are overjoyed that our resort served as the ultimate escape for you and that our team's dedication contributed to your fantastic getaway. It's wonderful to know that the tranquil ambiance of Barceló Coconut Island helped create such a positive impression during your stay.We look forward to welcoming you back on a future occasion.Kind regards,Ina Ivalinova- Assistant General Manager
Gæstebruger
To Soveværelser Grand Pool Villa med Havudsigt
Overnattede i jul. 2024
Familie
5 anmeldelse
10.0/10
Enestående
Slået op den 16. aug. 2024
Barcelo Coconut island resort is the ideal for relaxation trip. We enjoyed our stay at the resort. The whole experience was as expected with friendly reception to the excellent villa with sea view. Activities were fun especially in the evening with a band playing nice music while having dinner. Mr. Hasan at the reception was very helpful at the check in and check out.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you very much for your review and we are happy to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager
Anonym bruger
Luksus-suite
Overnattede i nov. 2023
Par
10 anmeldelse
3.5/10
Slået op den 21. dec. 2023
TLDR: Only go if u can arrive and leave during high tide & ok with walking (not taking buggie) & ok with insects.
Getting there: At high tide you arrive at the hotel, at low tide u need to use the public jetty
Housekeeping: A dead insect stain was there throughout my stay and bathtub leaked when I filled it, nothing was done despite calling them
Transport in the resort: they provide buggie but I had to wait 30min and eventually cancelled because they do not have enough buggies
Food: their saving grace is their breakfast which is one of the best breakfast buffets I have had.
Oversæt
6/8
Svar fra overnatningssted: Thank you for taking the time to share your experience with us. We appreciate your detailed feedback, and we are genuinely sorry to hear that your stay did not meet your expectations in several aspects.We regret any inconvenience caused by the transportation arrangements and the delay you experienced while waiting for the buggie. Your feedback regarding the housekeeping issues and maintenance concerns has been duly noted, and we assure you that we are addressing these matters promptly to ensure a higher standard of service for our guests in the future.However, we are delighted to hear that you enjoyed our breakfast offerings. We take pride in our culinary offerings and are glad that it left a positive impression.We understand that certain aspects fell short during your visit, and we apologize for any inconvenience caused. Your feedback is invaluable to us as it helps us improve and provide a better experience for our guests.Should your travels bring you back to the area, we would love another opportunity to showcase the high standards of service and hospitality that we strive to provide.Warm regards,The Village Team
Nabil Murwi
Udendørs Jacuzzi-suite
Overnattede i jan. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 26. feb. 2024
Perfect place in pocket
Oversæt
Gæstebruger
LUX 1 soveværelse havudsigt pool villa
Overnattede i feb. 2024
Par
4 anmeldelse
9.5/10
Vidunderligt
Slået op den 2. apr. 2024
Perfect ambient, amazing people, the new bar is really cool. Only the beach it self not really good for people like enjoy the beach
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your review.We are thrilled to know that the ambiance and our dedicated staff made a positive impact on your experience. It fills us with pride to hear that our Laku bar has met your expectations and provided a cool spot for you to enjoy.We're sorry that our beach wasn't as convenient as we'd hoped it would be for you and have noted your comments.We hope to welcome you again in the future. Best regards,The Barceló Coconut Island Team