Vinholidays Fiesta Phu Quoc

Vinholidays Fiesta Phu Quoc anmeldelser

Vinholidays Fiesta Phu Quoc

Khu Bãi Dài, Huyện Phú Quốc, Ganh Dau, Phu Quoc Island, Kien Giang Province, VietnamVis hoteloplysninger
Vinholidays Fiesta Phu Quoc
Vinholidays Fiesta Phu QuocVinholidays Fiesta Phu QuocVinholidays Fiesta Phu Quoc
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Gæsteanmeldelser

4.4/5
Meget god
439 anmeldelse
Bekræftede anmeldelser
Placering4.6
Faciliteter4.3
Service4.3
Renlighed4.4
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Alle anmeldelser(439)
Positive anmeldelser(423)
Anmeldelser med billeder/video(215)
Praktisk beliggenhed(58)
Lækker morgenmad(55)
Fantastisk swimmingpool(50)
God værdi for pengene(45)
Fremragende til børn(11)
Tæt på lufthavn(8)
Fantastisk strand(7)
Ren pool(6)
Negative anmeldelser(16)
WilliamCNX
Standard Twin Seng
Overnattede i jan. 2025
Familie
9 anmeldelse
2.0/5
Slået op den 14. feb. 2025
This hotel badly needs redecorating. The rooms are cramped, and the furniture is old-fashioned and tatty. My room had 2 3 feet single beds, although it really was only a single room. I would have preferred a single bed and more space. Also, it hadn’t been cleaned properly: the carpet was dusty, and the desk was stained. It also overlooked a noisy swimming pool bar. On top of that, the hotel was also understaffed, so service was really slow. Having said that, it’s cheap and in a convenient, location is in Grand World.
Oversæt
6/17
Svar fra overnatningssted: Dear Mr. WilliamCNX,Warm greetings from VinHolidays Fiesta Phu Quoc.Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We take your comments about the room's condition, cleanliness, and the noisy pool bar very seriously, and we’ll address these concerns with our team to improve our service. We’re also sorry to hear about the slow service and will work on improving staffing to ensure a quicker response. On a positive note, we're glad you found the location convenient and the pricing affordable. We appreciate your input and hope to make your next stay a more pleasant experience.Best regards,Vo Anh PhiGeneral Manager
Ub Uyanga
Standard-værelse med kingsize-seng
Overnattede i feb. 2025
Rejs med venner
7 anmeldelse
4.7/5
Vidunderligt
Slået op den 7. mar. 2025
very clean, good service, friendly. air conditioning is too noisy. They said they had airport pick-up service but there was none, we took a public bus. breakfast was ok. Cheap but good service
Oversæt
Svar fra overnatningssted: Dear Mr./Mrs. Ub Uyanga, Warm greetings from VinHolidays Fiesta Phu Quoc.Thank you for your feedback! We're glad to hear that you found our hotel very clean, and that you received good service from our friendly staff. We apologize for the issue with the air conditioning and the confusion regarding the airport pick-up service. We will certainly look into both of these matters. Beside, the hotel offers paid airport transfer services, and customers need to book the service at least 1 day in advance for the hotel to provide the best service. We're also happy that you enjoyed the breakfast and found the service to be good overall, especially at an affordable price.We hope to have the opportunity to welcome you back in the future!Best regards,Vo Anh PhiGeneral Manager
Curious Ape
Standard-værelse med kingsize-seng
Overnattede i jan. 2025
Solorejsende
4 anmeldelse
5.0/5
Enestående
Slået op den 8. mar. 2025
Very popular hotel with high occupancy, as evidenced by the huge crowd almost daily during breakfast hours (6.30 to 10.30 am). Peak hours is around 8 to 9.30 am, near impossible to find vacant seats, even though seating capacity is pretty large in the restaurant. Breakfast spread is substantial and is replenished regularly but the hot dishes (slightly different daily) are not really tasty/delicious. The usual staples are better, eg bread, ham/bacon, eggs, salad and fruits. Coffee is not great, I took a few sips and didn’t want it anymore. Pool is huge and reasonably clean but there are some missing mosaic tiles on parts of the pool wall which should have been better maintained. You can watch fireworks on Saturdays if you stay in a pool-facing room on a high floor. Rooms on the same side as the main entrance face trees and nothing else (fine for people who prefer greenery). The rooms on the other remaining sides either have partial sea-views or partial view of Grandworld/open field. The room itself is very plain looking - adding some decorations (eg hang some paintings/posters or place a couple of attractive cushions) would have enhanced the interior design. Overall, I’m pleased with my hotel choice – strong points: location, cleanliness, facilities and services are very good and it is excellent value if you get a good room rate in your booking.
Oversæt
Svar fra overnatningssted: Dear Mr./Mrs. Curious Ape,Warm greetings from VinHolidays Fiesta Phu Quoc.Thank you for your detailed feedback! We’re thrilled to hear that you were pleased with our location, cleanliness, and the overall facilities and services. We truly appreciate your comments on the breakfast spread and will definitely take your thoughts into consideration as we continue to improve our offerings.Regarding the pool, we’re grateful for your observations, and we will certainly look into maintaining the mosaic tiles for a better experience. We’re also glad you enjoyed the fireworks if you had a pool-facing room. The customers can absolutely pay an upgrade fee to change to a pool-view room, depending on room availability at the time. You can request the upgrade either when making the reservation or during check-in, and our front desk team will be happy to assist you with the process.As for the room design, we understand your thoughts and will work on enhancing the decor to create a more inviting and comfortable atmosphere.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future!Best regards,Vo Anh PhiGeneral Manager
Ilovettravel
Studio Suite Kingsize seng
Overnattede i jan. 2025
Par
12 anmeldelse
4.5/5
Fantastisk
Slået op den 27. feb. 2025
Cheap and convenient location in the North of phu quoc, near grand world & vinpearl & safari.
Oversæt
Svar fra overnatningssted: Dear Mr./Mrs. Ilovettravel,Warm greetings from VinHolidays Fiesta Phu Quoc.We are always delighted to hear that our team has successfully provided the exceptional VinHolidays service you deserve. Your feedback is greatly appreciated, and we can assure you that it will serve as a great motivation for us to continue delivering outstanding service in the future.We look forward to welcoming you back very soon!Best regards,Vo Anh PhiGeneral Manager
CH Olm
Standard-værelse med kingsize-seng
Overnattede i jan. 2025
Par
2 anmeldelse
3.2/5
Slået op den 15. feb. 2025
Near to Vinwonder and Grand World, convenient for going to the theme parks. But the rest is average, the facilities and the room are average : the room is neither too big nor too small, the quilt on the double bed is very short and can't cover the feet, there are not enough plugs, there are many people for breakfast, and the food variety is acceptable. But the service is also available.
Oversæt
Svar fra overnatningssted: Dear Mr./Mrs. Olm,Warm greetings from VinHolidays Fiesta Phu Quoc.We are always delighted to hear that our team has successfully provided the exceptional VinHolidays service you deserve. Your feedback is greatly appreciated, and we can assure you that it will serve as a great motivation for us to continue delivering outstanding service in the future.We look forward to welcoming you back very soon!Best regards,Vo Anh PhiGeneral Manager
Gæstebruger
Standard-værelse med kingsize-seng
Overnattede i dec. 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 21. jan. 2025
Fantastic location, good equipment, great quality-price ratio and very nice owners.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Warm greetings from VinHolidays Fiesta Phu Quoc. We are always delighted to hear that our team has successfully provided the exceptional VinHolidays service you deserve. Your feedback is greatly appreciated, and we can assure you that it will serve as a great motivation for us to continue delivering outstanding service in the future. We look forward to welcoming you back very soon! Best regards, Vo Anh Phi General Manager
Gæstebruger
Standard-værelse med kingsize-seng
Overnattede i nov. 2024
Familie
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 16. jan. 2025
I absolutely loved our time there and was reluctant to leave. I went with a one-year-old baby and the staff was super friendly and accommodating! The kid's club was our favorite place to visit and the staff there was so sweet and helpful. Breakfast is extremely busy but we loved our Pho and various meal options. Minor suggestions: The room didn't have a lot of plugs so it was somewhat inconvenient to charge our phones and I wish there were more trash cans. We purchased our bottled of water across the supermarket, but I wish there's paid option water bottles within the room. The room was very comfortable and within steps of walking distance to the grand wonder. We took the Vinbus to Safari and Vinwonder but would advise taking the buggy ride to Vinwonder since it is only 5 minutes away (end up being 50 minutes on the bus)!
Oversæt
Svar fra overnatningssted: Dear Valued Customer,Thank you so much for your wonderful review! We're thrilled to hear that you and your little one had such an enjoyable stay with us. It’s fantastic that you loved the kid's club and found our staff to be friendly and accommodating. We're also glad you enjoyed the Pho and the various breakfast options!We appreciate your helpful suggestions regarding the room amenities, and we’ll certainly look into providing more plug points and trash cans for convenience. Your feedback about bottled water is noted as well, and we’ll consider offering a paid option within the room in the future.We're happy to know the room's proximity to the Grand Wonder worked well for you, and thank you for the tip about the buggy ride to Vinwonder. We hope to welcome you back again soon for another fantastic stay!We look forward to welcoming you back very soon!Best regards,Vo Anh PhiGeneral Manager
Mba24
Standard-værelse med kingsize-seng
Overnattede i nov. 2024
Familie
5 anmeldelse
5.0/5
Enestående
Slået op den 17. dec. 2024
I recently stayed at VinHoliday, and I couldn’t be happier with my experience! The rooms were modern, clean, and very comfortable. The staff went above and beyond to make my stay enjoyable, always greeting me with a smile and ensuring all my needs were met. The location was perfect—close to major attractions and easy to access. The amenities, especially the pool and breakfast, were exceptional. The breakfast buffet offered a wide variety of delicious dishes, catering to both local and international tastes. What stood out the most was the attention to detail in every aspect of the hotel. It truly felt like a home away from home. I highly recommend VinHoliday for anyone looking for a relaxing and enjoyable stay.
Oversæt
Svar fra overnatningssted: Dear Mr./Mrs. Mba24,Warm greetings from VinHolidays Fiesta Phu Quoc, and thank you for taking the time to share such wonderful feedback with us!Providing a memorable and enjoyable experience for all our guests is one of our top priorities, so we are truly delighted to know that we have met your expectations. Your kind words are greatly appreciated by our entire team.We all look forward to welcoming you back in the near future!Best regards,Vo Anh PhiGeneral Manager
Gæstebruger
Standard-værelse med kingsize-seng
Overnattede i nov. 2024
Familie
2 anmeldelse
4.7/5
Vidunderligt
Slået op den 16. dec. 2024
Comfy stay with free bus shuttle to Vinwonder and Vinpearl Safari. We enjoy our stay here. The receptionist was also really helpful to arrange a taxi for us to sunset town.
Oversæt
Svar fra overnatningssted: Dear Valued Customer,Warm greetings from VinHolidays Fiesta Phu Quoc.We are always delighted to hear that our team has successfully provided the exceptional VinHolidays service you deserve. Your feedback is greatly appreciated, and we can assure you that it will serve as a great motivation for us to continue delivering outstanding service in the future.We look forward to welcoming you back very soon!Best regards,Vo Anh PhiGeneral Manager
Pudistarn
Standard-værelse med kingsize-seng
Overnattede i nov. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 7. dec. 2024
Room very clean and comfortable bed. Service very good with smile. Staff name “Linh” take care very nice, he drive me to T2 bus station for bus going to the air port. Location is good and nearby Grand World.
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs. Pudistarn,Thank you for spending time to share your thoughts on Trip.com!Please allow us to express our sincere thanks for such a lovely feedback about your experience on recent stay with us. It brings us great pleasure knowing that our associates at VinHolidays Fiesta Phu Quoc had been so helpful to you by providing attentive and empathic services at their best, especially Linh. Your comment is very much appreciated as it will inspire the team to further deliver top quality services. Should your future travels bring you back to Phu Quoc, we will warmly welcome you back to VinHolidays Fiesta.Best Regards,Vo Anh PhiGeneral Manager
TheAmsyars
Standard Twin Seng
Overnattede i nov. 2024
Familie
12 anmeldelse
4.0/5
Meget god
Slået op den 8. dec. 2024
The service are very okay. The location very strategic to Grandworld, Vinwonders and Vinpearl Safari. We are enjoyy staying there❤️
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs. TheAmsyars,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you very much for your fantastic review! We never get bored to note how excellent our team engaged and provided true VinHolidays service to you. Your feedback is very much appreciated and we can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Best regards,Vo Anh PhiGeneral Manager
batka_drift
Standard Twin Seng
Overnattede i dec. 2024
Par
6 anmeldelse
5.0/5
Enestående
Slået op den 10. jan. 2025
Breakfast tasty Service is excellent Location good Cleanliness excellent
Oversæt
Svar fra overnatningssted: Dear Mr./Mrs. Batka_drift, Warm greetings from VinHolidays Fiesta Phu Quoc! We would like to express our sincere gratitude for your wonderful review and the kind recognition of our value. Your fantastic compliments beautifully capture everything that makes VinHolidays Fiesta special, and we are truly thankful for your thoughtful feedback. This recognition will undoubtedly inspire our team to continue delivering exceptional products and services in the future. Thank you for your recent visit, and we look forward to welcoming you back very soon! Best regards, Vo Anh Phi General Manager
Immy.G
Standard-værelse med kingsize-seng
Overnattede i okt. 2024
Rejs med venner
4 anmeldelse
5.0/5
Enestående
Slået op den 29. nov. 2024
Good place to stay.,clean and good view. We got discounted for 10% from hotel to go to Vinwonder. That’s is good 😀
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs. Immy.G,Warm greetings from VinHolidays Fiesta Phu Quoc and thank you very much for your fantastic review! We never get bored to note how excellent our team engaged and provided true VinHolidays service to you. Your feedback is very much appreciated and we can assure you that it will be a great encouragement for us to keep performing outstanding service in the future. We hope to welcome you back very soon! Best regards,Vo Anh PhiGeneral Manager
June Yoon Yi
Studio Suite Kingsize seng
Overnattede i okt. 2024
Familie
6 anmeldelse
3.7/5
Slået op den 26. nov. 2024
A four-star hotel with the perfect location to tour the Grand World and a great deal of cost-effectiveness. Clean and well-managed, but not a luxurious hotel. Female employees are friendly, but a large number of male employees give the impression that they are trying to guide and direct guests. If you're a guest who wants to receive special care, you'd better go to an expensive resort.
Oversæt
Svar fra overnatningssted: Dear Mr/Mrs. June Yoon Yi,Warm greetings from VinHolidays Fiesta Phu Quoc!Thank you so much for your honest feedback, however, we are so regretful at your incomplete satisfaction about your recent stay at our hotel. If there is any inconvenience you have experienced, we strongly desire to get to know more in particular, it will be extremely helpful to us to improve ourselves for better service in the future. We hope to have other chance to host you again soon.Best Regards,Vo Anh PhiGeneral Manager
Chok Chin
Standard-værelse med kingsize-seng
Overnattede i okt. 2024
Familie
1 anmeldelse
2.5/5
Slået op den 27. nov. 2024
I recently booked 3 rooms for a 5-day, 4-night stay at VINHOLIDAY FIESTA HOTEL for a family trip via Trip.com. I had hoped to book a mix of room types—one with a king bed and two with twin beds—since both room types were the same price. Unfortunately, the booking system wouldn't allow me to do this. In the end, I could only secure 3 rooms with king beds. Given that I was traveling with 4 elderly family members, all over 70 years old, I immediately reached out to the hotel to request a change to the room types. However, I was disappointed to find that the hotel flatly rejected my request without any flexibility or consideration. When we arrived, there were no welcome drinks, which was unexpected and disappointing. The staff at the reception also didn't seem very welcoming, and the overall vibe was not as warm as we anticipated. Their rigid approach to customer service, especially with my special request for my elderly family members, left me feeling very stressed and anxious ahead of our trip. This experience, unfortunately, impacted the overall impression of the hotel. I hope the management will take feedback seriously and work on improving both the service and the welcoming atmosphere, particularly for guests with specific needs.
Oversæt
Svar fra overnatningssted: Dear Mr/Ms. Chok Chin,Thank you very much for sharing your experience with us. We truly value your feedback and are grateful for the opportunity to learn from your perspective.We would like to clarify that, as part of our hotel's service standards, we do not offer welcome drinks to all guests. We understand that such gestures can make a positive impression, and we will take your comments into consideration as we continue to refine our guest services.We also regret that we did not receive your room request directly, as it was communicated through our chatbot system. Had we known about your specific needs sooner, we would have made every effort to accommodate them in advance. However, we are pleased that upon your arrival, our team was able to promptly address your room preferences and ensure that your family’s needs were met.We sincerely apologize for any inconvenience you experienced, particularly regarding the reception service and the overall atmosphere. We are committed to improving both our service and the experience we provide to our guests, especially for those with special requirements.Once again, thank you for your valuable feedback. We will make every effort to improve and hope to have the opportunity to welcome you and your family back in the future with an enhanced experience.Best regards,Vo Anh PhiGeneral Manager