Best Western Premier Sonasea Phu Quoc

There's a night market right in front of the hotel, and after a long pool where kids can play, there's a beach. It's also cost-effective, so you can get a bigger room for the same price as Novotel. Breakfast is normal but not bad, but there's also tteokbokki, maybe because there's a lot of Koreans. It's close to the airport, and there's an airport pickup shuttle. Plus, it's located in the middle of the road, so you can take a day trip to the north or south. There's also a cooking facility like a residence. Absolutely cost-effective hotel. If you're going to spend a short trip in only one of the five-star hotels, choose this one. However, it's very popular, but it's not the best.

We had an incredible stay at this hotel! The facilities were absolutely top-notch, and the staff went above and beyond to ensure we had a great experience. From the moment we arrived, we felt warmly welcomed and well taken care of. The highlight of our stay was definitely the stunning pool—it was huge, well-maintained, and perfect for relaxing after a day of exploring. The private beach was just as amazing, with pristine sand and crystal-clear waters. We loved spending our afternoons there, soaking up the sun and enjoying the peaceful atmosphere. However, there were a couple of small downsides. The bathroom had a large glass window that made it a bit awkward when showering or using the toilet, as the other person in the room could see in. There was a roller blind for privacy, but unfortunately, it was a bit see-through, which didn’t fully solve the issue. Also, the soundproofing of the room wasn’t great, and we could hear some noise from the corridor. The AC also could have been better, as it wasn’t as powerful as we expected, especially considering the tropical weather. Despite these minor points, our overall experience was fantastic, and I would still highly recommend this hotel I will be back to this hotel the next time I am in Phu Quoc. There is also a lovely night market opposite the hotel which was a nice surprise.

The worst hotel I've been to in a long time. When checking in, there were peanuts and toilet paper on the floor, so I called the reception to ask them to clean the floor. Of course, I can't unpack my luggage. Even after 30 to 1 hour, the cleaning service did not arrive, so I went out to eat and spoke to the reception directly. Please clean it. Even when I arrived around 4pm after eating, it wasn't cleaned, so I complained again to the reception. He didn't say sorry, just said he understood your situation. Since they didn't keep cleaning, I hadn't even unpacked my luggage, so I went outside and came back in. I arrived around 9 o'clock and it still wasn't cleaned. So I spoke strongly to the reception, and they didn't even say sorry and said they would take care of it quickly. When I went up again, he came back 10 minutes later and cleaned the floor. There was never any apology. When I came on a trip, the floor was dirty, so I couldn't unpack my luggage and had an uncomfortable stay. I don't often write reviews, but I'm writing this because it's ridiculous.

Had a great stay with Best Western Phu Quoc. Great location, beautiful sea, and also spa

Fairly a good stay and decent spread of breakfast buffet except for the airport pickup mishap. We called the hotel and confirmed the pickup time at 16:10 following the hotel schedule. However, we waited for the hotel shuttle van for 2 hours but unfortunately it did not show up. Explained to the reception about this issue however he did not seem to care much or maybe did not have the authority to offer a solution. The manager should have handled the situation in a better way at least by providing a room upgrade to make up for this inconvenience. Since we waited at the airport for a long time and we ended up paying an overcharged rate for a taxi. I tried to reach the manager multiple times however the reception staff informed me he was not available.

The hotel is ideally situated across from a large street market filled with restaurants and souvenir shops. The room size is reasonable, and the decor is neutral. The highlight of the stay was undoubtedly the hotel restaurant, which offered an impressive selection and quality for breakfast. The restaurant managers, Thu Ong and Phung, stood out for their kindness, attentiveness, and exceptional service. However, the experience at the hotel reception was disappointing. The service was unfriendly, with staff often appearing rude and unhelpful. For instance, when inquiring about purchasing a local SIM card, one staff member simply redirected us to another without assistance. Additionally, when we requested our bin to be cleaned, the staff pretended to listen but then abruptly hung up without addressing our request. During checkout, we were treated with suspicion when we stated we hadn't used anything from the minibar; the receptionist scanned us as if we were criminals. One particular manager(unfortunately we didn't get his name), who wore a white shirt on November 8th, was particularly unapproachable and seemed to avoid interaction altogether. While there was one staff member named Thinh who was helpful and kind, overall, the reception team did not meet the expectations of a five-star hotel.