Centara Grand Mirage Beach Resort Pattaya

The room is recently renovated so it looks nice on the surface, but there’s a serious blockage problem at the shower place, causing the water spilt over not just the bathroom, but the WHOLE ROOM. When we called the hotel to fix the problem, they just sent a plumber to try to fix the blockage, but to no avail. And when we requested to have our room mopped, no one came to help us and we had to stay in the room with the floor all wet.

Perfect place for kids. Nice water park with lazy river. Great sea view especially the sunset time

The great hotel in Pattaya, big room, fantastic view, great water park and etc. My family and kids always book this hotel if we go to Pattaya

The best facilities of any hotel where I stay with my children. The ocean, pool, and kids club are all number one. Adults can also relax and enjoy the resort atmosphere and stay at least once a month.

Great stay, especially with children. Next time hopefully we can stay longer. Can't confirm some negative reviews done by other's. The decoration has finished. :-)

I stayed here twice a year before COVID and have now returned after the renovation. We stayed in a twin room, which was nice and satisfactory. However, the service at this hotel is drastically different from what it was before and has unfortunately become quite poor. Upon checking in, I was instructed to download their app to request ongoing services. After checking in, I purchased credits (referred to as Free Money / Bath Bonanza) through the app, but I still had to go down to the check-in counter to complete the payment before placing an order for in-room dining, which felt ridiculous. Why didn’t they reintroduce the credit program at the check-in counter like before? Regarding the spa, the app listed some discounted packages. When I called the spa to confirm whether I could book a Thai massage for THB 1400 without using my credits (the original price would be charged if I applied credits), they assured me that I could. When I asked if I should book through the app next, they told me they could make the booking over the phone right then. However, after my treatment, my husband was charged THB 1800 instead of THB 1400 and was informed that the discounted rate was only available through the app. Additionally, many staff members seem to have limited English proficiency, which complicated communication. It was not like this before! I booked a spa appointment for the next day at 10 AM and was told to arrive early. I arrived 20 minutes before my appointment but couldn't find any staff there, and the reception didn’t open until 10 AM! After the spa, I was led to the outdoor resting area, but there was construction on a wooden bridge nearby, with hammering sounds and a burning smell! We were also disappointed with the breakfast options. There were no noodles in hot soup or traditional Thai dishes, which felt quite lackluster. The in-room dining also disappointed us. The Pad Thai I ordered was terribly salty! After the meal, the staff came to collect the dishes but left the table messy without wiping it down. On Christmas Eve, we had dinner at The Coast. It was advertised as a Christmas dinner with a live band, but it turned out to be a guitar and violin duo playing a few Chinese songs. I felt like it was a mid-autumn festival instead. My child and I arrived at the restaurant first, and I asked the staff to hold our dishes as we wanted to wait for my husband. They agreed but then served my child and me the salad starter immediately! Once my husband arrived, we had to chase them three times to serve him the starter. Additionally, I had to ask twice for a drink menu! To top it off, we were charged THB 1900 each for a main course that included only one slice of beef Wellington! We spent a total of THB 5900 for the three of us and ended up with a watery mango milkshake! Overall, it seems that the renovation did not extend to service quality, and the changes haveu significantly detracted from my experience.