Palm Springs Pool Villa Pattaya by Immediate Holidays anmeldelser
Palm Springs Pool Villa Pattaya by Immediate Holidays
162/286 PalmSpringsVilla, Bang Lamung, Chon Buri Province, 20250, ThailandVis hoteloplysninger
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Vi matcher prisen
1 nat
Gæsteanmeldelser
8.5/10
Meget god
80 anmeldelse
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Bekræftede anmeldelser
Placering8.5
Faciliteter8.4
Service8.6
Renlighed8.6
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Alle anmeldelser(80)
Positive anmeldelser(64)
Anmeldelser med billeder/video(38)
Venligt personale(26)
Fantastisk ophold!(25)
Stilfuldt miljø(9)
God værdi for pengene(8)
For mange myg(7)
Praktisk beliggenhed(4)
Negative anmeldelser(16)
Gæstebruger
Overnattede i maj 2024
Familie
1 anmeldelse
2.0/10
Slået op den 9. jul. 2024
DO NOT BOOK THIS VILLA!
I booked a 7 nights stay with this villa and it was a nightmare! They switch us to another 4-room villa without informing us, we did not have a say to it. They let us check in with a local helper who speaks no english and a little bit Chinese, they didn't even offer a reason for switching villa, you can only accept it.
DO NOT BOOK THIS VILLA!
Window doors broken, chairs broken, low water pressure, dripping air-con, no hot water for shower on third floor and no house-keeping (not even clearing rubbish) until you asked them to. They siad they are fixing the problemsssssss but they didn't. I tried cancelling the booking on third night stay but the response from trip.com was that "the hotel owner does not agree cancelling". I am very disappointed with the service provided by trip.com. It let the hotel owner posting pictures and discription that is no where near reality, misleading its consumer and simply do nothing about it.
DO NOT BOOK THIS VILLA!
Oversæt
Svar fra overnatningssted: 1、您預訂的房型是沒有問題,我們也沒有幫你安排錯誤,讓您這麼不滿意抱歉了。2、為了不打掃客户,我們在您入住時已告知如果需要每天打掃衞生一定告知我們管家,因為別墅客户一但入住為了客户私隱我們不允許管家隨意進入房間,您在服務羣裏通知我們去打掃,我們看到管家都有及時去進行清理。3、關於空調滴水,麻煩您理解,您入住第三天時候告知我們空調滴水,這是正常情況,因為別墅沒有斷電系統您出去玩的時候也沒有關閉空調,任何機器也不可能持續72小時工作,長時間未關閉也會出現有冷凝水滴出,我們也及時處理了。也希望您能夠理解。4、您提前預訂的別墅,我們商家也希望您能夠遵守規則,不能因為您的行程有變,我們要給您取消訂單,一但不能滿足您的要求各種問題放大,我們別墅能做到的就是一分價錢一分貨,的確達不到五星級酒店標準化產品,客户需求不同,選擇產品時候應該看清楚別墅類型的是否適合您的入住要求。5、如有服務不周深表歉意,同時也希望您能夠理解商家的不易。
Gæstebruger
Lys luksus 4 soveværelses pool villa
Overnattede i nov. 2023
Rejs med venner
16 anmeldelse
5.5/10
Slået op den 24. dec. 2023
The location was a bit inconvenient, grab drivers would cancel the order if they don’t feel like going. Villa a bit outdated but for the price it’s not the worst experience.
Svar fra overnatningssted: 給您帶來不好的體驗,我們深表歉意,不知道您生活中遇到什麼不如意的事情,對我們的意見這麼大,您所説的房間什麼都是壞的,真的讓我們很詫異,800萬的別墅不到兩年時間,怎麼可能所有設備是壞的?你説到泳池小塊磚,這個是我們無法改變的,因為設計師設計的就是馬賽克磚塊。您説在我們酒店受罪?我真不知道是我們哪一點讓你這麼煎熬?房間有一個昆蟲,你在這裏差評説到滿屋子蟲子,哎,您來到的是泰國熱帶城市,房間門打開會有蟲子進去,您的反饋,我們也及時安排管家去處理。有任何問題我們都會及時處理,讓您煎熬了幾天抱歉了。我們做生意也不容易,也希望您別把生活裏的不如意撒火給我們。抱歉了我們是民宿,可能沒有達到您的要求,您預訂的別墅是幾天花了1萬呢?幾個卧室呢?我們家最貴的別墅也沒有一萬一天的。請您理解一下我們。