Firsts day we got there was good. Second day try and check another night the girl that helped us did not even try to help out. Said she couldn’t find out booking told her it was in there system she keep saying no it wasn’t with attitude. So I had to book another day all over again. And I asked her again are u sure I’m not in there they did it the day before told me no. She knew what she was doing. So when i booked my room again told her there it’s done. Then she tells o I found it No apology no nothing. After I just got done booking my room. Very disappointed with her service bad part I didn’t get her name
A no frills hotel. If you need your room serviced, please inform the front desk in advance. Staff is generally friendly. Ample paid parking if you are driving down. The hotel is located close to the Burbank Airport. The Empire Centre is located right behind the hotel with decent dining options.
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