Hoteller med parkering i Seoul

"Pros: - The manager was nice - Hotel was clean and location is nice - Hot spring is as good as advertised Cons: - We arrived at 7am, no staff was present in the counter and we used the Kiosk machine to virtually contact a staff because we only wanted to drop our bag (likely outsourced as we heard there was customer service like conversation and keyboards in the background). We were told to either drop our luggage next to the kiosk machine or we could wait until 9am as the manager will be back at 9. We weren't aware there was office of a spa hotel so we went out for a coffee and came back at around 8:50 in the morning and waited until 9:10. We called again and the lady said the manager will be back at 10am. We wanna make sure if there was staff actually coming but the kiosk cut our line and never picked up our call again. We had no choice but to wait and at last we waited till 9:45 (almost a 3 hour wait) and finally we could drop our bag. If there was office hour of the hotel it should be clearly stated for bad drop and available reception office hour. When we checked out, we would like to keep our bags and the female staff (not the friendly manager mentioned in the pros) was rather rude and told us we could only leave our bag here until 4pm, and told us. in Korea you can only keep your bag until 4. I wasn't sure if it is true but it was different to my previous experience in other Korean hotel. Overall I would say the hotel was nice, certainly not spacious but it was clean and tidy. Good environment overall I would say. It was however not an enjoyable experience because of the staff and services provided. Be reminded to check their office hours when planning your trip."