A major downside was that even at 9:30 in the morning, towels were not prepared at the pool, and we had to wait quite a long time for them.
Also, be aware that the beach does not have sufficient capacity of sunbeds or towels, so it’s better to bring one from the hotel.
It would be nice if the staff, both at the pool and in the restaurant, had a more polished and consistent grooming standard. Some of the uniforms looked worn out, with faded T-shirts.
On the positive side, the hotel is continuously maintained, which is a plus. It is a nice hotel with good kids’ activities, although it is worth mentioning that it is starting to show some signs of wear.
Another advantage is the variety of shopping and dining options around the hotel.
A trip to Yalong Tropical Paradise Forest Park is just a few minutes away and definitely worth visiting.
For English-speaking guests, Sophie was a great help. She checked in with us several times during our stay to make sure everything was fine, and she was very kind and helpful. However, the rest of the staff mostly speak only Russian and Chinese.
This is also reflected in the breakfast area, where many of the dishes are labeled only in Russian and Chinese. An English translation would be highly appreciated.
The staff are really nice and they try to help you and always smiling to you, the swimming pool are good but the kids one is little bit small, the breakfast is good and they have a lot of children activities, the we had is good but little bit old and needs to be clean specially the carpets , the massage chair was poor and not working will , the beach is clean, and it will be bitter if they do clear sign 🪧 for the direction of the beach specially for kids wheelchair
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