First, I would like to commend their front desk staff — they were incredibly warm and welcoming during check-in, which made for a great first impression.
However, there were a few issues in the room that I believe should be brought to their attention:
• Upon entering the bathroom, I noticed hairs in the bathtub.
• The bathtub itself seemed quite old and difficult to use — water would flow out easily during use, making it hard to enjoy a proper bath.
• The comforter on the bed did not smell like fresh linen, which affected the overall sense of cleanliness and comfort in the room.
While I appreciated the hospitality of your staff, I believe that addressing these room-related concerns will greatly enhance the experience for future guests.
Booked again, hoping for better service, but was disappointed. The front desk agent, Mainuddin, left me on hold for over 30 minutes when I simply asked about early check-in ; only to be told no. The funny thing is he forgot I was even on hold. I hope management takes time to train their staff. He was also the one who assisted me during my last stay, which was just as bad. No breakfast is provided, but Cora is nearby. I’ll be booking elsewhere next time, where I won’t be demeaned or have my time wasted. I also reminded the front desk multiple times that I needed a fridge and microwave in my room.
I am satisfied with the cleaness comparing with the hotel I stayed in Calgary, although it is only 2- star hotel. The front desk is friendly and gave my children toys to play when we checked in.
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