People there are nice! The lift at the main entrance is not obvious we have to carry our luggage up the steps. Hotel should indicate clearly so that customers can make good use of the lift instead of carrying heavy luggage through stairs
We stayed at the Crowne Plaza Mascot for a reunion of friends and spouses, and overall had a very pleasant experience.
The hotel’s location is excellent — it’s close to the airport, which makes it very convenient for people travelling from interstate or overseas. It’s also handy to the train station, so getting into the city or around Sydney is easy.
For anyone needing a car, there’s a Green Motion car hire service located right within the hotel, offering early rentals and late returns. That after-hours flexibility is great — and it saves you the usual airport surcharge.
The hotel itself isn’t particularly upmarket, but the service is friendly, professional, and accommodating. We had two dinners there and found the meals quite reasonable and enjoyable.
The buffet breakfast offers a good selection, and there’s a proper barista making real coffee — not the usual machine-made version some places serve. A thoughtful touch in the lobby is the water fountain with fizzy, chilled, and room-temperature options — perfect for refilling bottles and a nice environmentally friendly feature.
The rooms are clean and comfortable, with capsule coffee that’s reasonably good. A microwave would be a welcome addition for guests staying longer.
Overall, a convenient, friendly, and well-equipped hotel. I’d happily recommend it for both business and leisure travellers.
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