Granbell Hotel Osaka anmeldelser

The house keeping service is the worst ever. First, it doesn’t provide daily cleaning which is fine. But then, on the day that the house keeping lady should’ve come, they didn’t come. We reported and the hotel said that they would come the other day but they left our room door opened when we came back. We called and asked about it and the staff transferred our calls twice to another department and asked us to go down to reception at last. I feel like they were so not serious on handling this issue which is very serious and I had never met such issue before. After we went to the reception, the staff in charge had no idea about our previous call and we had to explain again. The staff only asked us if we want to change room which helps nothing at all. They didn’t offer any other compensation to us and we felt like the hotel is not sincere at all. Last but not least, the house keeping service was also awful because the rubbish bags are under the bed and the table in the bathroom was wet. The two house keeping service they provided was unsatisfied. Very horrible experience, will not come back again.