Mercure Convention Center Ancol

A very strategic location in Ancol. There is a free shuttle bus service to roam around in Ancol. We went to Bird Park, Seaworld and Samudra. The hotel is very clean, variety of breakfast menu selection, friendly staff and breathtaking view. My children enjoyed free face painting and balloons they got there. Overall, we had an amazing experience staying here!

Before our stay tried to contact the hotel whether there is a QR to enter Ancol. Emailed and called them but to no avail. Upon checked in was told that they dont cover the entrance fees so everything we go out and come in again we have to pay. Booked for triple pax, but request for another towel was told by the front desk they can only provide 2 towels per room and it’s their policy. Was ask to pay a additional 30k for the 3rd towel. How ridiculous. Went down to the lobby and confronted the reception and was told that he has spoke to the manager and will get somebody to sent the towel to my room without charge. During check out, peak period hotel lock the rest of lift and left only 1 lift operating, resulting to long waiting of left. Will not return

The room was spacious enough. The bed was comfortable, big (king size) , good breakfast & service, good location.

Full family entertainment

Services is not good compare last year stay at Mercure Ancol, I don't know what happens

When I checked in, the receptionist said that the room that I booked is on maintenance so they offered me the bigger room with bath tub. Say that I’m ungrateful but, this room didn’t have balcony and sea view meanwhile the room that I booked has balcony and sea view. That’s the reason I go to this hotel to see the sea. So it’s disappointing. The breakfast also bland and lack of variety.