Moxy NYC Times Square

Hello, I stayed at the Moxy Hotel Times Square in New York and had a very disappointing experience. First of all, the daily cleaning service mentioned on the Trip.com listing was not respected. I personally asked the front desk twice for the room to be cleaned, and each time, when we returned, the room was still untouched. On the third day, I had to ask again around 5:00 PM, and only then did a housekeeping staff member show up. Secondly, the “breakfast included” was very misleading. Instead of a proper breakfast, we were offered yogurts, apple juice, water, lemon-flavored muffins, and packaged cookies. This is far from the standard one would expect from a hotel of this category, and nothing like what was described at the time of booking. I believe this experience did not match the level of service we paid for, and I’m therefore requesting an explanation and appropriate compensation. Thank you for your attention, ********* ***** Stay dates : 07/18 to 07/22 Booking number : ****************

was a very nice hotel, rooms were the size of a closet, but I realized that's just probably New York. The whole hotel smelt fantastic. The staff were very friendly and helpful. The Margs package was dumb and a waste, so don't do that. The elevator screens were off when you touched them. but all in all i would stay here again.

I stayed at Moxi for business travel and thoroughly enjoy the Time Squares. Moxi location is ideal for business and pleasure as well. I will use it for family travel in the future.